Service repair is missing

Discus and support Service repair is missing in XBoX on Consoles to solve the problem; I bought an elite custom controller for my son for Christmas. It was faulty. I returned in the normal way using a mailing label supplied by MS. It was... Discussion in 'XBoX on Consoles' started by RarinLemon129, Feb 8, 2024.

I bought an elite custom controller for my son for Christmas. It was faulty. I returned in the normal way using a mailing label supplied by MS. It was received and I could track its progress in my MS account, arrived in the service center on Jan 4 2024.

Now it has disappeared off the repair status system.

I cannot contact MS. No chat, no email, no phone calls. The service is shockingly bad.

What can I do to get a refund? I don't care about the repair at this stage. I just want a refund. Any ideas? Thanks,

:)