Service page broken? Can't send in my broken headset.

Discus and support Service page broken? Can't send in my broken headset. in XBoX on Consoles to solve the problem; Hi! I registered my second Xbox One today (but its still not listed in my devices but when I enter the serial again it says its already registered) and... Discussion in 'XBoX on Consoles' started by Bl4ckSh33p, Oct 3, 2014.

  1. Bl4ckSh33p
    Bl4ckSh33p Guest

    Service page broken? Can't send in my broken headset.


    Hi! I registered my second Xbox One today (but its still not listed in my devices but when I enter the serial again it says its already registered) and tried to open a new service ticket for my broken headset (from the other console) and it shows I can send
    it in to get it replaced for free. But after filling out all fields and clicking on "Send" nothing happens. After trying it about 4-5 times it showed this error:

    ERROR

    An unexpected error has occurred.

    Troubleshoot issues with Microsoft SharePoint Foundation.

    Correlation ID: e7ee57f8-b162-480c-a9ac-97296bb88bbf

    Date and Time: 03.10.2014 06:46:08

    :)
     
    Bl4ckSh33p, Oct 3, 2014
    #1
  2. CyberBeast22
    CyberBeast22 Guest
    Xbox One Stereo Headset Repair Service

    I just have a question, when it comes to Microsoft sending me a replacement headset...when I send my broken one, do they first ship me a prepaid shipping box or do I need to find a way to send it to them?
     
    CyberBeast22, Oct 3, 2014
    #2
  3. hohman101
    hohman101 Guest
    Headset warranty replacement.

    Terrible customer service agents attempting to replace chat headsets under warranty. Especially when a item is under warranty you usually get a timeframe to send the broken item we have already purchased. Plus this headset is a half *** stock headset that
    I can hear everyone yelling at me and I can't speak back. Putting a multiplayer gamer in a uncomfortable situation twice i mean what's the deal you want us to wait and send you a headset and wait for you to inspect what has already been stated a faulty/broken
    headset that we have already paid for and go on microsofts word of we will send the headset out to you soon as we get yours.... Well I've heard of my friends stories of microsoft telling them they didn't receive there headset. Why would I take that chance
    when I've already paid for a headset that *** out on me within less then a few months. please step up your customer service and send me a replacement and I'll send you the broken one back immediately I mean it's the boom part of the microphone the earpiece
    can listen fine and I updated my controller and everything. im ready to go back to play station soon getting sick of all Microsofts problems and expecting the customers to wait on them longer.
     
    hohman101, Oct 3, 2014
    #3
  4. oczy pl Win User

    Connecting using router: Error IP, MAC, DHCP, Forwarding... all tried

    agent from xbox center said, that xbox cant be broken becouse it cant broke in parts. if something is broken it will be all broken so internet card of my xbox can't be broken [it was connected for 3 minutes one week ago and send to xbox info about my points,
    last games played]
  5. CMUchippewa Win User

    Mic!

    You can register your console and request a free replacement. No need to send the broken headset back!
  6. DavidJCobb-EBB729B6- Win User

    Xbox One Profile

    I have gotten two error codes when trying to sign in -- 87DD000F and 87DDD0019, both of which are reserved for service outages -- yet the site shows no service alerts. A hard reset of my console did not fix the issue. I'm in the preview program, but can't
    report the issue there as I can't sign in. Here's the weird thing: while digging around the site, I saw a red service alert at the top of the page. When I clicked it, the Service Status page showed no issues. I clicked back, and the red alert was immediately
    replaced with green text indicating that XBL is up and running. Something's broken, and it's so broken that it's breaking the Service Status page.
  7. Bloody Old Toad Win User

    Controller Replacement

    My analog stick on my controller has broken, if I call Microsoft online services up will they send me a replacement?
  8. bowski477 Win User

    Xbox one pad

    You can send your controller in for a service repair. Check out
    this support page     for instructions.
Thema:

Service page broken? Can't send in my broken headset.

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