Service order disappeared.

Discus and support Service order disappeared. in XBoX on Consoles to solve the problem; I recently created a service order for my Elite 2 pad. I received an email from Microsoft with the shipping label and it also stated I had to get this... Discussion in 'XBoX on Consoles' started by NinjaNevo3112, May 9, 2020.

  1. NinjaNevo3112
    NinjaNevo3112 Guest

    Service order disappeared.


    I recently created a service order for my Elite 2 pad. I received an email from Microsoft with the shipping label and it also stated I had to get this to them by 17th May 2020. I received a text from UPS saying that my package had been delivered early
    this week. But now when I try and check the status of the repair order, it is none existent! As if they just cancelled it or something. I cant find any way of contacting microsoft to find out what has happened with my repair order. Anyone got any suggestions?

    :)
     
    NinjaNevo3112, May 9, 2020
    #1
  2. Wishcatcher Win User

    Service order disappeared.

  3. NinjaNevo3112 Win User

    Service order disappeared.

    I have solved this issue now. When I originally created the service order, I was prompted to add the device first to validate the warranty, which I did on the following page, but this didn't add the controller to the 'My Devices' section on my account
    it appears. So just now I have added the original serial number to my devices, then clicked on the device and the service order has now appeared. My replacement device is on it's way to me. I hope this helps anyone else having this same issue.
  4. NinjaNevo3112 Win User

    Service order disappeared.

    Also it is worth noting that the serial number of the Elite 2 controller linked to my account has changed without me knowing. I have proof of my serial number on the email that Microsoft sent confirming my service order.
  5. XBF Steven R Win User

    Service order disappeared.

    Hi NinjaNevo3112,



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
    the troubleshooting steps listed above didn't fix the issue.



    Thank you and have a great day!
  6. NinjaNevo3112 Win User

    Service order disappeared.

    Thanks for the reply, but this has not helped any sadly. I clicked on the link to contact an agent, selected the relevant options on the drop down menu with regards to repair of my device, it just tells me that I can't contact an agent for this issue and
    just gives me the same options that led me right her in the first place.
Thema:

Service order disappeared.

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