Service Order Completely Gone

Discus and support Service Order Completely Gone in XBoX Accessibility to solve the problem; I sent in my elite controller for repair a few weeks back, I had warranty for it and everything. I got an email stating that it arrived at the service... Discussion in 'XBoX Accessibility' started by ScooberDooberx, Jan 8, 2021.

  1. ScooberDooberx
    ScooberDooberx Guest

    Service Order Completely Gone


    I sent in my elite controller for repair a few weeks back, I had warranty for it and everything. I got an email stating that it arrived at the service center yesterday and today I randomly checked to what the status would be and the service order for the
    controller is completely gone. It also changed my warranty for it, somehow it rewinded?? It was originally March 3, 2021 but now it shows December 15, 2020. Anyone know why this happened and if I'm getting my controller back?

    :)
     
    ScooberDooberx, Jan 8, 2021
    #1
  2. Jesse E' Win User

    Service Order Didn't Complete

    Hello Shake, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    If you did receive a service repair order number, then it means the request actually went through. You should wait for an email with a shipping label, it should come through within 24 hours from the time you placed the order.

    Hope this helps
  3. XBF Houmaidi O Win User

    Service Order Didn't Complete

    Hello @ShakeTheKraken! I hope that you are doing well today!

    Yes you can get in touch with our live agents as they will be able to see if the if the repair order has been successfully completed or not. You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".
  4. Madhattre Win User

    Boom Skull

    Same issue. Now, Boom Skull pre-order is gone completely. :(
  5. JamesCunliffe Win User

    Xbox Series X broken and can't contact customer services

    I am having the same problem, i am trying to log a service repair get all the way to the end and it tells me "if you're having problems completing the repair order clear the cookies for the browser and start over " ive cleared the cookies and gone through the full stages about 6 times on my iphone and laptop and it brings me the same error
  6. XBF Diego M Win User

    Never recieved email after placing service order.

    Hi EarlPaige

    Thank you for posting on the Xbox forums. I'd be happy to help.

    A confirmation email with the service order number and shipping instructions will be sent
    after the order is completed, not in the middle of the order. You need to complete the order in one go from the device support site and you'll be given a service order number as confirmation that the order was completed. The order is done all
    from the same website. I'd recommend refreshing your browser and check your Microsoft account to see if the order was completed: https://support.microsoft.com/devices

    If you don't see an order placed on your registered console, then the order was not completed and you will need to try it again.
Thema:

Service Order Completely Gone

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