Service info unavailable.

Sawcks · Feb 19, 2016

So I get on and set up my wireless network and it connects and says everything's good. Well I look and it says my NAT is open so that's good but below that it says "service info is unavailable" but I don't think live is down cause it just connected and everything
was good and I accidentally turned it off because of the stupid touch screen button. Now I'm *** and it won't connect. I tested the network and multi-player connection both say they are fine, but when I go to detailed status it says I need Internet connection.
This seems to be the problem people were having back in 2014 and I've tried clearing the cache hard resetting and unplugging my router etc.... has anybody figured out a fix to this yet.

:)

Auswulf · Feb 19, 2016

Service info unavailable?

Hard reset it? Always seems to solve most problems.

BobMcFly247 · Feb 19, 2016

Service info unavailable

Normally your can see the service status of xbl there. At the moment there are some issues on xbl so it may be that the one is not able to read the status and display it right now.

The status displayed there is the same you get more detailed at
support.xbox.com/.../xbox-live-status

kyurk11 · Feb 20, 2016

I'm having the same issue today. It won't give me an option to connect to xbox live. My network connection tests are all good. I can see my friends online. It won't load my messages. It won't let me play multiplayer games(i.e. The Division Beta, Destiny,
etc.) I know it's not my internet because I'm on my phone using my wifi to type this out.

Blade201

Yup. I'm getting the same thing. I tried hard resetting, clearing cache, alternate mac address and my account, cant get my account so I did a factory reset and it wont update cause it's say it isn't connected to the internet and when I test my connection
it says it's all good. This is very frustrating.

NobleangelHD

I am having the same exact problem as Mtntrooper34 and have tried these steps support.xbox.com/.../network-connection-error-solution but still it keeps on saying I connect to my router and have an open NAT type but keeps on saying that service info is unavailable.
If you would kindly give me some detail information of whats going on with the Xbox services I would much appreciate it.

XBF Chris J

Hey Jake,

Regarding your NAT type being unavailable, you may want to try this link out in addition to the great help provided above.

NAT Type: Unavailable in your network settings

Hope this helps!

Whitey Black

Let's try to power cycle your console. Please hold down the power button on the front of the console for approximately 15 seconds until the power light shuts off. Wait about 60 seconds, then power it back on. Be sure you see the green "XBOX ONE" animation
loading screen when you power it back up. Reset youre router too

XBF Leo G

Hello bimodalstorm699,

Thank you for keeping us updated. Does an error message or error code appear when you test the network and multiplayer connections in

the network settings? This will help us provide more accurate troubleshooting steps. Make sure you run these tests while you are connected to the network that you primarily use. We have a support article with a list of error messages and solutions for the

network and
multiplayer tests. If any error messages or error codes appear, try out some of the solutions in the article that fits best. Be sure to let us know the results!

Service info unavailable.