Service info unavailable

Yup. I'm getting the same thing. I tried hard resetting, clearing cache, alternate mac address and my account, cant get my account so I did a factory reset and it wont update cause it's say it isn't connected to the internet and when I test my connection
it says it's all good. This is very frustrating.

I am having the same exact problem as Mtntrooper34 and have tried these steps support.xbox.com/.../network-connection-error-solution but still it keeps on saying I connect to my router and have an open NAT type but keeps on saying that service info is unavailable.
If you would kindly give me some detail information of whats going on with the Xbox services I would much appreciate it.

Hey Jake,

Regarding your NAT type being unavailable, you may want to try this link out in addition to the great help provided above.

NAT Type: Unavailable in your network settings

Hope this helps!

Let's try to power cycle your console. Please hold down the power button on the front of the console for approximately 15 seconds until the power light shuts off. Wait about 60 seconds, then power it back on. Be sure you see the green "XBOX ONE" animation
loading screen when you power it back up. Reset youre router too

Hello bimodalstorm699,

Thank you for keeping us updated. Does an error message or error code appear when you test the network and multiplayer connections in

the network settings? This will help us provide more accurate troubleshooting steps. Make sure you run these tests while you are connected to the network that you primarily use. We have a support article with a list of error messages and solutions for the

network and
multiplayer tests. If any error messages or error codes appear, try out some of the solutions in the article that fits best. Be sure to let us know the results!