Service info is unavailableNon

CableStayBridge · Nov 18, 2014

What Country/State/Province do you live in? US/NM

Modem brand & model number: unknown (college campus)

Router brand & model number: unknown

How many 360 and One consoles are connected to this router?: 1 Xbox One

Wired or wireless (for each console): Wired

Things you have tried: Test network and multiplayer connection, Hard reboot, clear cache

Is UPnP Enabled? Yes/no/Unknown Unknown

Do you have a NAT error? If so, what is your NAT type? None, Open NAT

Any Error Codes you encounter: 0x700

Who is your ISP?(Internet Service Provider): unknown

My connection worked perfectly until the outages today and now it won't connect to live at all. When I run the test network connection it says all good, but the multiplayer connection says it can't complete and gives
me error 0x700.

:)

DubsRadio · Nov 18, 2014

Service info is unavailable

Same here. WiFi and internet works perfectly everywhere else except the xbox... and if someone says "Have you tried a cold reboot and power cycle" I may lose it

Annie UK · Nov 18, 2014

Service info is unavailable

Checking servie status...

Test multiplayer connection give 100% packet loss.

Test network connection says Everything is good.

BobMcFly247 · Nov 18, 2014

This may stop be related to the outage. The service info displaying in your network settings is the same status you find when going to
support.xbox.com/xbox-live-status

Usually when the outage is fixed and after a hard reboot of your Xbox this should be fixed.

AJukeBoxGoneBad · Feb 1, 2015

I have an xbox one right next to mine that is working perfectly fine. I've had my xbox here before and had no issues with the network. It says I'm online when I test connection but when I test multiplayer connection it says "can't finish multiplayer test"
The system is extremely laggy and unresponsive at times. Have it wired and it still shows a wifi connection

Misses Quinzel · Oct 31, 2018

Hey there, AJukeBoxGoneBad! I'm very sorry to see that you are experiencing connection issues. Your issue sounds very much like it might be a NAT issue. This thread is a bit old. If you need further assistance, please post up a new thread with the same details
that the original poster provided and what troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.

BobMcFly247

This may stop be related to the outage. The service info displaying in your network settings is the same status you find when going to
support.xbox.com/xbox-live-status

Usually when the outage is fixed and after a hard reboot of your Xbox this should be fixed.

AJukeBoxGoneBad

I have an xbox one right next to mine that is working perfectly fine. I've had my xbox here before and had no issues with the network. It says I'm online when I test connection but when I test multiplayer connection it says "can't finish multiplayer test"
The system is extremely laggy and unresponsive at times. Have it wired and it still shows a wifi connection

Misses Quinzel

Hey there, AJukeBoxGoneBad! I'm very sorry to see that you are experiencing connection issues. Your issue sounds very much like it might be a NAT issue. This thread is a bit old. If you need further assistance, please post up a new thread with the same details
that the original poster provided and what troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.

Blade201

Yup. I'm getting the same thing. I tried hard resetting, clearing cache, alternate mac address and my account, cant get my account so I did a factory reset and it wont update cause it's say it isn't connected to the internet and when I test my connection
it says it's all good. This is very frustrating.

NobleangelHD

I am having the same exact problem as Mtntrooper34 and have tried these steps support.xbox.com/.../network-connection-error-solution but still it keeps on saying I connect to my router and have an open NAT type but keeps on saying that service info is unavailable.
If you would kindly give me some detail information of whats going on with the Xbox services I would much appreciate it.

Service info is unavailableNon