Service info is unavailable

Mtntrooper34 · Jul 9, 2015

I've been playing online for months now and all of the sudden I can't. It shows im connected to my wifi NAT is open but service info is unavailble. I've tried hard reset of my xbox one, unplugging it, and reseting my internet. Any help? Thanks in advance

:)

Blade201 · Jul 9, 2015

Service info is unavailable

Yup. I'm getting the same thing. I tried hard resetting, clearing cache, alternate mac address and my account, cant get my account so I did a factory reset and it wont update cause it's say it isn't connected to the internet and when I test my connection
it says it's all good. This is very frustrating.

ScruffyMonkey · Jul 9, 2015

Service info is unavailable

So I hadn't turned on my Xbox One in over 30days, I booted up and it received an update, which installed successfully. But after that I couldn't sign into Xbox Live. I Test my connection, and I get "It's all good" Your console is connected to the internet.
I test the multiplayer connection, and I get "It's all good" There are no problems with your connection for multiplayer. I select Detailed Network Statistics, and I get Download Speed - 16.43 Mbps Upload Speed - 5.73 Mbps Packet Loss 0% MTU 1480 and Latency
at 61 ms. I've Powercycled the Xbox One 3 times via the steps on the support page. I've rebooted my network twice (powercycled modem and router) but still get Service info is unavailable in the Xbox One network screen. I get no discernible error code, just
that message. Any help would be greatly appreciated.

PerAmadeus · Jul 10, 2015

I would suggest running through the steps at
support.xbox.com/.../network-connection-error-solution

Even though NAT is open and you are online there can be even more in-depth issues that this guide helps you solve.

NobleangelHD · Oct 31, 2018

I am having the same exact problem as Mtntrooper34 and have tried these steps support.xbox.com/.../network-connection-error-solution but still it keeps on saying I connect to my router and have an open NAT type but keeps on saying that service info is unavailable.
If you would kindly give me some detail information of whats going on with the Xbox services I would much appreciate it.

Blade201

Yup. I'm getting the same thing. I tried hard resetting, clearing cache, alternate mac address and my account, cant get my account so I did a factory reset and it wont update cause it's say it isn't connected to the internet and when I test my connection
it says it's all good. This is very frustrating.

NobleangelHD

I am having the same exact problem as Mtntrooper34 and have tried these steps support.xbox.com/.../network-connection-error-solution but still it keeps on saying I connect to my router and have an open NAT type but keeps on saying that service info is unavailable.
If you would kindly give me some detail information of whats going on with the Xbox services I would much appreciate it.

XBF Chris J

Hey Jake,

Regarding your NAT type being unavailable, you may want to try this link out in addition to the great help provided above.

NAT Type: Unavailable in your network settings

Hope this helps!

Whitey Black

Let's try to power cycle your console. Please hold down the power button on the front of the console for approximately 15 seconds until the power light shuts off. Wait about 60 seconds, then power it back on. Be sure you see the green "XBOX ONE" animation
loading screen when you power it back up. Reset youre router too

XBF Leo G

Hello bimodalstorm699,

Thank you for keeping us updated. Does an error message or error code appear when you test the network and multiplayer connections in

the network settings? This will help us provide more accurate troubleshooting steps. Make sure you run these tests while you are connected to the network that you primarily use. We have a support article with a list of error messages and solutions for the

network and
multiplayer tests. If any error messages or error codes appear, try out some of the solutions in the article that fits best. Be sure to let us know the results!

Service info is unavailable