Seriously Need Help!!!! GTA5 online

You need gold membership to play online games and your account should be 18+

Hi there,

First I would like to ask if any errors are being displayed when this happens, whether it just be a message or error number.

Second, please try these steps. First quit out of the game completely through the menu button on your controller, then do a full shut down and restart of your Xbox. If the issue persists then please try uninstalling and reinstalling the game.

Please let us know once these steps are completed and we can troubleshoot from there if needed.

Sorry to hear it. Here's a few things you can try. Each step can be tried if the prior one does not help.

1. Power cycle the console by holding the power button on it for 10 seconds till it shuts down.

2. Delete your gamertag then power cycle again.

3. If your game is on an external drive try moving it to the internal.

4. Factory reset the console. There's an option to keep installed content so no need to redownload.

5. Delete then reinstall the game.

I suggest reinstalling or if its the disc version clean the disc.

I suggest reinstalling or if its the disc version clean the disc.

This is a good point that I hadn't thought of, if this is a physical copy please inspect the disc and gently clean it with a slightly moist clothes and try again.