Serious problem with region setting and unable to amend

If you cannot enter uk details then you need to work with billing support

Or use commerce.microsoft.com and select uk

 

I now have a USD and a GBP account but it wont allow me to use the GBP one. Defaults to USD. At the time of purchase i was logged into my account in uk using uk only account and purchasing GBP Credit. It told me when trying to redeem the code i was set
to the wrong region. I am new to xbox live and followed instructions to amend region to redeem the code .

 

Billing support seem unable to help

 

Physical location hull in great Britain

 

For info I have an Xbox 360 and an Xbox one

 

If you simply want to use the GBP on your account you need to purchase from the UK market. You shouldn't have an issue purchasing Xbox one games from a different region than the one you're in. If you're on the website select UK region at the bottom so it
shows you the UK marketplace. On the console change your location in the system settings. This should be possible. Go here to understand it better.

support.xbox.com/.../locale-faq

 

Have you tried to correct the setting, or update your profile at commerce.microsoft.com?

You may also want to change the region/locale settings on your console.

If the code is for UK, and you are on the correct region on your account, you should have no problem. You just need to update the billing informations.

For online, please clear cache of the browser you are using too.

 

@KEELS76 are you still here? Is there any chance you can post your concern on the Ambassador's Bank section so I can further assist you?

 

Hey Phoobee, thanks for offering to help. However, this is a situation that only phone support can assist with. If he has had the issue escalated and there is nothing they can do then we can help no further with his issue.

 

Hello KEELS76, since you mentioned that you have two billing accounts, the US and GB Personal/Business accounts, have you tried to sign-in your Microsoft Account Email via
http://billing.microsoft.com then go to: Payment & Billing then select Billing Info. This will then show you your Billing Account information. Located on the upper-left of it, please see if it's set
to US. If so, please click this then select GB instead then save the changes.

 

Hello, I have accessed the Payment and Billing and can select the GB account, but it won't save as the default is USD. I can't purchase games from any region as I haven't any payment details set up for the USD account, and I can't set any up as my Paypal
UK, and I have no US address as I live in the UK.

 

All I really want is the region setting back on my live account to GB, and the US Billing removed so I can use my account again. :-(

 

As I mentioned earlier. Only phone support can assist with this or you will have to wait until you can migrate your account back to the UK.

No one here can help with this issue.

 

Oh they can with split billing

They are the only one that can it has to be billing not live support

 

You have to.say split billing

Due to the region change meaning the region change didn't go thru completelh