Serious Connection Issue

TH3 D4RKN355 NZ · Dec 17, 2014

I came home from work to play on my Xbox One and I found myself not able to connect to xbox live due to my house having been robbed and all the electronics stolen. If anyone could help me with my connection issue or suggest a way that microsoft may be able
to help me that would be wonderful.

:)

taidara · Dec 17, 2014

Serious connection issue

Ok, so you're using your computer, connected to the same network as for any medium you have, and you can browse www.xbox.com just fine, but not bing.com. I'm only referring to your computer.

IdleMcclure · Dec 17, 2014

Serious connection issue

Earlier this morning, I popped online and played a few games and watched some netflix, but was abruptly disconnected from live. I then tried reconnecting, resetting network settings, resetting my router, making sure I had the port open In my firewall, but
nothing. I then tried connecting with my other xbox. Same issues. I went to my PC to see if I could diagnose the problem on the support forums but could not even connect to xbox.com I am currently using my phone because xbox does not exist from within my home
network. i would really like some help with this because it is rather irritating.

Mister Beep · Dec 18, 2014

Hey there bobcurry0014!

Very sorry to hear about being robbed. In situations like this we highly recommend filing a police report. If you registered your console, you can get the serial number on the Online Service center page to
provide to the police. If you need further assistance, feel free to post back!

TH3 D4RKN355 NZ · Oct 31, 2018

Thank you for the reply, I had already filed a police report, I'm more interested in a way to track my gamertags activity if possible.

taidara

Ok, so you're using your computer, connected to the same network as for any medium you have, and you can browse www.xbox.com just fine, but not bing.com. I'm only referring to your computer.

Drink and Fries

This issue has been resolved by reserving a new network IP for my Xbox.

Thank you everyone who took the time to look at this =)!

TheGr8Juggalo

Bing.com "was" inaccessable from MY computer, along with my live and hotmail email

taidara

Greetings Brandon!

Are you using a cellular service (mobile etc.) to post here?

taidara

Greetings IdleMcclure!

I would say this is beyond your scope to troubleshoot.

I would suggest that you reach out to your ISP, to raise a support ticket.

If you're familiar with tracert, or traceroute, you could do a traceroute to find out if there's a faulty link in the chain.

On your computer, open up a command prompt (on Windows press "Windowskey + R", then type "cmd" and press Enter. On Mac choose spotlight and type terminal).  

Windows: In the black window that opens, type: tracert epix.xbox.com

Mac OS X: in the Terminal window, type: traceroute epix.xbox.com

Keep us posted!

Serious Connection Issue