Serious Concerns About Xbox Elite Controllers' Reliability and Warranty Support

Aram1s · Jan 5, 2024

I've purchased two Xbox Elite controllers to utilize the back paddles, and it's disappointing to note that both have developed faults within a year! Both controllers also share the same issue with the right bumper not functioning correctly. Despite my attempts to utilize the warranty, I have not been able to resolve the issue. Numerous other buyers have faced similar problems, as a simple online search reveals. This raises concerns that MICROSOFT MAY KNOWINGLY BE SELLING A FAULTY PRODUCT while providing an unhelpful warranty.

I'm now left wondering who I can contact to address this ongoing issue, as I've invested around $400 in two controllers that have proven to be subpar. Additionally, I feel guilty about disposing of these controllers and would like to inquire if there's a way to return them. This situation has left me dissatisfied with Microsoft's product and service quality! HELP!

:)

Tomm_A

Hello Aram1s,

Greetings!

Thank you for posting in Microsoft Community.

It seems you've been experiencing issue with your Xbox Elite controllers. I understand how frustrating it can be to invest in a product that doesn't meet your expectations. Microsoft takes product quality and customer satisfaction seriously, and allow me to do the best I can or point you to the right support team where you can get the best resolution to your concern.

Regarding returning the controllers, Microsoft has a 30-day return policy for products purchased directly from the Microsoft Store. If you purchased the controllers from a different retailer, their return policy may differ. However, since it has been over a year since your purchase, it's unlikely that you'll be able to return them for a refund. But if your accessory is within warranty period, you can order a replacement accessory from Device services (console registration is required). Follow the onscreen prompts to place an order. See: Getting your Xbox device serviced | Xbox Support

I hope this information helps, and please let me know if you have any further questions or concerns.

Sincerely,

XBF Amber M

Hi Jersahi,

I moved your post into a new thread so that we could tailor our support specifically to you!

Thanks for reaching out to us in forums for this issue. In relation to warranties, when it comes to controllers, if you have an Elite controller then you'll be pleased to know that it has a 1 year warranty
on it. The 90 day warranty is for the standard Xbox One controllers and other accessories. Should you need some help with your Elite controller, you may want to take a look at our support article entitled Servicing
your Xbox Elite Wireless Controller which will give you a bit more information concerning the topic at hand and options for getting your device serviced.

I hope that this helps you out!

ChiefJoboo

Unfortunately since your warranty is out (unless you are incorrect about the date) you may not be able to get warranty support. If you are in warranty please see this page:

https://support.xbox.com/xbox-one/controllers/controller-warranty

Or contact xbox support if that page won't work for your elite controller, as it may be for regular ones only :
http://support.xbox.com/contact-us

FearedNightmare

You can still get a repair for your controller even though it's out of warranty but it won't be free, I don't know what the exact cost it, you should be able to contact Xbox Support about it.

Information about servicing your Elite Controller can be found here
support.xbox.com/.../servicing-elite-controller

FearedNightmare

You can still get a repair for your controller even though it's out of warranty but it won't be free, I don't know what the exact cost it, you should be able to contact Xbox Support about it.

Information about servicing your Elite Controller can be found here
http://support.xbox.com/en-us/xbox-one/accessories/servicing-elite-controller

Serious Concerns About Xbox Elite Controllers' Reliability and Warranty Support