Series X won't play discs.

Discus and support Series X won't play discs. in XBoX on Consoles to solve the problem; So I've had my series X for about 8 months now and over the last 2 months it stopped playing DVDs and recently just stopped playing any disc... Discussion in 'XBoX on Consoles' started by Reaper_65710, Jan 26, 2025 at 1:33 AM.

  1. Reaper_65710
    Reaper_65710 Guest

    Series X won't play discs.


    So I've had my series X for about 8 months now and over the last 2 months it stopped playing DVDs and recently just stopped playing any disc whatsoever. I purchased a lens cleaner. You know the disc with the little brushes on, that seems to do nothing. I have the Blu-ray app downloaded but whenever I put a disk in it says please insert a disk that is a DVD or game. I've tried restarting the console with the disc in but to no avail. Is this an app issue or an Xbox issue. I certainly don't want to have to send off my series X as I had enough trouble with the 360 for problems. Has anyone else encountered this issue and how did you resolve it?

    :)
     
    Reaper_65710, Jan 26, 2025 at 1:33 AM
    #1
  2. Smwutches Win User

    If I own the disc, do I still have to buy the game?

    If it's not backwards compatible, then it won't be possible to play it on a Series X with a disc or with a digital copy.
  3. Smwutches Win User

    Question about buying a new xbox

    I'm assuming you're asking about the Series S and X not the One S and X?

    If that is the case, if you have any games on discs you want to keep playing, get the Series X. You won't be able to play them on a Series S. Otherwise, the Series S is a little lower quality, but would be fine for casual gaming.
  4. Smwutches Win User

    If I buy the physical copy of Hogwarts Legacy on the Xbox one, will it work on the new Xbox Series 1 console?

    Yes it will as long as you mean a Series X, not a Series S. The Series S doesn't have a disc drive so it won't work there.
  5. Victor Hugo (imp) Win User

    Series X won't play discs.

    Hello Reaper_65710, thank you for reaching out! My name is Victor, I'm an Independent Advisor and member of the Microsoft Xbox Community like you. I hope you are having a good day despite this issue.

    If your console is not recognizing any disc at all, it is most likely a problem on the console itself. To make sure the issue is not software related, you can try resetting your Xbox to factory settings, if you haven't already:

    https://support.xbox.com/en-US/help/hardware-ne...

    And please refer to this official support guide on one specific setting that may cause issues with disc reading, but if your issue persists, your console will need servicing.

    "In these scenarios, there are two possible issues:

    - The settings for Sleep mode can render a small number of consoles unable to read discs.

    - The console's disc drive needs servicing.

    Solution 1: If you use Sleep mode, change to Shutdown (energy saving) mode and power cycle the console

    1. Press the Xbox button on your controller to open the guide.

    2. Select Profile & system > Settings > General > Power options.

    3. Select Shutdown (energy saving) mode.

    4. Perform a hard power cycle by holding down the Xbox button on the console for 10 seconds. Once the console has completely shut down, press the Xbox button on the console again to restart it.

    5. Try your disc again. Wait a few seconds to see if the console recognizes it. If the console can now read the disc, you can revert to Sleep mode.

    Follow the above steps if the problem happens again.

    Solution 2: Request a repair

    If the previous solution didn't fix the issue, your console will need a repair. For more info, see: https://support.xbox.com/en-US/help/hardware-ne...

    Source: https://support.xbox.com/en-US/help/games-apps/...

    Thank you very much for your understanding, and feel free to reach out if you have any further questions. Take care!
  6. Victor Hugo (imp) Win User

    Series X won't play discs.

    Note: Resetting you Xbox to factory settings will remove all connected accounts from your console, so make sure you know your login information for all connected accounts before doing this procedure.
Thema:

Series X won't play discs.

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