Series X Wireless Headset suddenly no audio

Giggleschits · Nov 17, 2021

This is a brand new headset. Maybe a week old. All of a sudden I get NO audio. No dashboard audio. No game audio. However my party chat still works just fine and I can hear just fine. I even still get the headphone tones etc. but nothing else. Doesn’t matter if the left ear cup is turned all the way to game or in the middle. Right ear cup is all the way up.

I’ve changed every single audio setting and nothing has worked. I’ve unpaired and repaired. I have updated firmwares. Nothing works. Please help bring my 100$ headset back to life.

:)

Christopher Revoredo

Weird, this might do the trick:

Open the Xbox Guide by pressing the guide button on the controller and select

Settings.

Select Network Settings.

Select Advanced Settings.

Under Change Settings select Alternate MAC Address.

Select Clear.

Allow the console to restart when prompted.

Christopher Revoredo

Yes, you won't lose your progress or saved data.

Christopher Revoredo

Pretty odd doesn't seem to be a console or connection issue. I recommend contacting your headset manufacturer or Xbox support, it seems weird that it only works for party chats.

Giggleschits

Still no audio. Just defaults through the TV.

Christopher Revoredo

Hi there Giggleschits welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I have had issues with my headset as well and this has worked wonders.

The first step in resetting an Xbox is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

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Series X Wireless Headset suddenly no audio