Series X Wireless headset disconnecting

Same issue on Xbox series X with xbox wireless headset. DTS encoder works just fine, dolby lets my headset disconnect and reconnect continuously. It’s unusable. I don’t think the problem is with your receiver, try DTS and see what happens.

Well, if you need a wireless headset, I recommend this one Xbox Wireless Headset | Xbox as it is compatible with Xbox Series X|S and Xbox One consoles.

Hello HighJedi81, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If your headset is repeatedly disconnecting from your device, first try restarting both devices and re-pairing the headset. If the disconnection problem persists, check if there’s a firmware update for your headset. If that doesn’t correct the problem, perform a hard reset of the headset.

To do that;

1. Plug the USB-C cable into the headset and position yourself next to your console, Windows 10 device, or a power outlet with a USB connection (do not plug the other end of the USB-C cable into the console, PC, or outlet yet).
   
2. Hold down the headset’s power button and the mute button simultaneously (both buttons are located on the left earcup), and then quickly plug the USB-C cable into your console, PC, or outlet.
   
3. If the hard reset is successful, the headset should power off.
   
4. Turn the headset back on. (If you continue to hold down the power button throughout the hard reset process, the headset will power off and then power back on.)
   

Note If you hear a tone and the headset’s power light rapidly flickers orange and white, it means you have cleared the headset’s pairing info and not triggered a hard reset. If this happens, try the steps above again.

If none of these steps corrects the problem with your headset, you can request a replacement here: Device service and repair

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

This is so frustrating after spending upwards of $600 for this setup.

Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

• Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
  
• Return the Microsoft Wireless Headset and get a 3rd party headset.
  
• Warranty the Series X if the problem lies with specific hardware units.
  

Thanks for you insight.

I understand you about the xbox license.

I rather not want to have a wireless headset because I dont like charging and the battery life will decrease over time. So that leave me with two options:
1. Wired, 3.5mm into the Xbox series x controller
2. Wired, usb, into the Xbox series X

I checked the microsoft store and there are only 2 compatible series X headsets. Both wireles.

Do you know any wired Xbox series X headset? That is compatible with the series x? I prefer USB but have to go 3.5mm otherwise.