Series X shows controller connected when it shouldn't.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello, thanks for the reply. The problem has been going on for a couple of months now and I didn't make any changes before hand. I don't use a headset much I didn't notice the exact date this problem started happening. I tried removing my profile and factory resetting but neither of these cured the problem.

Hello OniKawazu,

Thank you for waiting. Please perform the following suggestions.

Test the controller on your friends Xbox Console.

Test the controller using a wired or wireless set up.

Hello OniKawazu,

Welcome to the Xbox Community Forum. It seems that you have a concern with the Xbox controller showing connected even though it isn't. Let me see how I can assist you with this concern.



However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• When did the issue started?
  
• What changes have you made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Remove and readd you profile

On Xbox consoles, removing profiles is easy because you don't have to sign in first. Here's how:

1. Press the Xbox button  to open the guide.
   
2. Select Profile & system, then Settings.
   
3. Select Account > Remove accounts.
   
4. Select a profile to remove, then select Remove.
   

Add or remove an Xbox profile | Xbox Support

If issue persist, please perform a reset on the console while keeping your Games and Apps.

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. Your console syncs with the Xbox network automatically when it’s connected with the service, so if you've been offline for a while, connect to the Xbox service before taking these steps.

If you're ready to reset your console to the factory default settings, follow these steps:

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > System > Console info > Reset console.
   
3. On the Reset your console? screen, you'll see three options
   

• Reset and keep my games & apps. Use this option as your first choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games and apps.
  

How to reset your Xbox console to factory defaults | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hi,

I can't see why not. After all, the Series X and S console support Xbox One controllers. That shows the way these new controllers connect hasn't changed. They should work on PC with the Wireless Adaptor.