Series X Screen goes black while playing video

Discus and support Series X Screen goes black while playing video in XBoX on Consoles to solve the problem; My Xbox Series X is having some issues displaying non-4K content from streaming (MS Movies app) or DVD and Blu-Ray disks. The screen goes black with a... Discussion in 'XBoX on Consoles' started by Liberty5ForFun, Dec 7, 2020.

  1. Liberty5ForFun
    Liberty5ForFun Guest

    Series X Screen goes black while playing video


    My Xbox Series X is having some issues displaying non-4K content from streaming (MS Movies app) or DVD and Blu-Ray disks. The screen goes black with a soft pop in the speakers for a second every other minute or so. It is quite annoying.

    My TV is a TCL 4K one and I had this issue right when the Series X was launched. I fixed it by turning off VRR support in the Series X and by selecting input mode HDMI 2.0 on the TV (as opposed to Auto mode).

    However, with the recent Nov. 30th update of the Series X the problem has returned - and maybe more frequent during watching a movie. I found another workaround by turning off "allow 4K" on the Series X. But that is not a good/permanent solution.

    Is Microsoft aware of the issue? Is there another setting on the TCL that should be changed? Any help is appreciated.

    PS: No problems with One S on the same TV, using the cable supplied with the Series X

    :)
     
    Liberty5ForFun, Dec 7, 2020
    #1
  2. TheFlyingHernie Win User

    Xbox Series X - Black screen while sound is still playing

    I have the same problem. It's happened quite a few times.

    Series X and Lg CX.

    Watching Netflix, the screen goes black. I still see the Netflix interface and if I back out of the video, I get back to the Netflix selection screen. Pressing the home button takes me back to the Xbox dash board. Going back into the video, it plays for 2 seconds, and then black screen again. At first I thought it was Dolby Vision, so I disabled that, and still black screen. Changed it from 120hz to 60hz, black screen. I ended up closing the Netflix app from the Xbox Dashboard and it seems to be working fine now.

    I'm pretty tech savvy, so I can troubleshoot, but for someone that isn't, this is horrible. Especially after paying money for this thing. It should just "work"
  3. mike_m... Win User

    Xbox Series X - Black screen while sound is still playing

    When playing games on the XBOX series X connected to an LG 4K TV, the screen continually goes black although the game is still playing and controls still work. I have reset the console, sent the console back to microsoft, tried different cables (that all work perfectly on my PS5) and video setting all with no luck. This has been happening since I bought the system in June of 2021. There is obviously an issue with the XBOX series X as I did not have this issue with previous XBOX or PlayStation systems. I am very disappointed with the new system and would not recommend it to anyone until this issue is resolved.
  4. TN_AU Win User

    XBOX Series X remote play only works when connected TV is turned on.

    I recently got my Series X, same thing happens, remote play doesnt work when TV is off, after spaceship loading screen, it goes to black screen, then after a minute or so, it disconnects.

    Only difference for me is that, PC, Android and iOS doesnt work.

    When TV is on, it works perfectly, what gives?
  5. sonu09900 Win User

    laptop automatically going to lock screen while playing games or pressing keyboard

    first thank you for replying it doesn't switches to black screen it automatically switches off the screen while my laptop is on and when i press power button several times it goes to lock screen. I am facing problems in both while in gaming while watching videos or while doing other things and i m not playing games in xbox i play games in launcher like bluestacks,gameloop,ld player

    please don't mind my english is not good but u can understand it

    thank you

    microsoft team
  6. Jay O. Win User

    Xbox Series X + Project xCloud Conference Confirmed on March 18

    since there is quarantine everywhere, things goes to live video...

    looking forward to X series...
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Series X Screen goes black while playing video

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