Series X randomly disconnecting, only device that does this that I own.

When I want to disconnect the electricity from the device, I turn off the device completely through the settings

You should not disconnect the power from the Xbox Series X while it is in sleep or shutdown mode even if the fan does not rotate ???

Have the issue on my series x under WiFi , all my other devices are fine but when I use the series x under 2.4gh it’s really bad lag and 5gh is better but still laggy, only solution that I found right now is to use Ethernet and completely disconnect WiFi. Hope this helps!

It's not just with the X. I have a One S and wifi just randomly disconnects and no other device on network has this problem. I have reported it many times but no update to fix it yet.

Hello Ryan Sides,

Welcome to Xbox Forums. We appreciate you for sharing your concern with us.

We understand that you are experiencing issues with your Xbox Series X disconnecting devices randomly. This issue persists may be due to a variety of reasons such as a poor internet connection, full storage capacity, or even background apps running. Let's go ahead and check on this together to see what we can do best to help address your concerns.

Before we proceed, I will be asking you few questions in order to better understand your concerns:

• Was this device working just fine before?
  
• Is it a new Xbox Series X?
  
• Were there changes applied to the device prior the issue occurred?
  
• Do you see an error message when the issue occurs?
  
• Can you provide us a screenshot or video about the issue we have?
  

In the meantime, you may go ahead and perform the following steps for troubleshooting:



1. Check the cables: Make sure that all the cables connected to your Xbox Series X are securely plugged in. If any of the cables are loose, it can cause the device to disconnect randomly.



2. Update your Xbox Series X: Ensure that your Xbox Series X is running on the latest software update. To check for updates, go to Settings > System > Updates & downloads > Console update.



3. Check the power supply: Ensure that your Xbox Series X is connected to a stable power supply. If the power supply is unstable, it can cause the device to disconnect randomly.



4. Reset your Xbox Series X: Try resetting your Xbox Series X to its default settings. To do this, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.



5. Check for interference: Ensure that there are no other devices that may be causing interference with your Xbox Series X. Other wireless devices such as routers, phones, and other gaming consoles can cause interference.

For additional steps, you may check the following:

For a wired connection use: Troubleshoot a wired network connection

For a wireless connection use: Troubleshoot a wireless network connection



I hope this information helps you with the issue for your Xbox Series X disconnecting devices randomly. If you have any further questions or concerns, please let us know.

Kind regards,



Microsoft Community Moderator

It says "Optimized for series X/S. IT should say "Only for series X/S. Why does Microsoft try to hide this with a little red circle popup note "not playable on this device" If it's not playable then keep it off my Game Pass ultimate and store

that I pay $16.99 monthly for.