Series X Randomly Disconnecting From Wifi

I keep having the same issue with the series x wifi just turns off and is unable to find any network at all. I have to restart the series x and it's good for about 5 to 10 minutes then does it all over again its very frustrating

Hello there @JakeSchulz, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

Please could you just try this and hopefully it fixes your issue.

1. go to Settings

2. Network

3. Network Settings

4.Advanced Network Settings.

5. Thengo to DNS Servers and set it to Manual.

Primary: 8.8.8.8

Secondary: 8.8.4.4

6. Please restart the Xbox after.

Hope that helps

Unfortunately I don't think so sorry

Hi Jamie thank you for the reply.

I will try this now and hopefully it works.

Do you have any idea if other people suffer with the issue? and if so do you know what causes the issue? as my console is brand new.