Series X order appearing on credit card as processing

I have been buying Microsoft gift cards as a way to save up to buy a Series X. When the time to pre-order came around, I had $550 in Microsoft store credit. That was more than enough to cover the cost of the console and taxes. I finally got an order to go
through at the Microsoft store, but it did not use any of my store credit and it is going to charge my debit card instead. I have contacted support but was told the only way i can use my store credit is to cancel the order and re-order. Obviously if i do that,
i will not get the Series X.

This means I will probably be cancelling and will not get the Series X at launch. After already spending $550 towards it, I’m not going to spend that much again because I cannot change payment on the order to store credit. I can change cards, change it to
Paypal or even mobile billing but not store credit that is on my account. That doesnt even make sense to me.

Hi there, I just wanted to know if it's possible to pre-order the Xbox Series X console using my Microsoft account balance or do I strictly have to use a credit/debit card.

Hello again, after a refund is requested and the order accepted by Microsoft, it may take up to 72 hours to make the refund.

If your game or subscription was purchased with an account balance, this amount will enter your Microsoft account on time.

However if the game or subscription was purchased by credit card this amount will only appear in your credit card's next billing cycle, the process may take 30 more days depending on the closing of your card invoice.

That's because Microsoft doesn't have access to the banking movement of financial institutions,

So in practice it means that the invoice for the card that bought the game or subscription has to be paid, and on the next invoice it will appear as credit on your card.

Hello again, after a refund is requested and the order accepted by Microsoft, it may take up to 72 hours to make the refund.

If your game or subscription was purchased with an account balance, this amount will enter your Microsoft account on time.

However if the game or subscription was purchased by credit card this amount will only appear in your credit card's next billing cycle, the process may take 30 more days depending on the closing of your card invoice.

That's because Microsoft doesn't have access to the banking movement of financial institutions,

So in practice it means that the invoice for the card that bought the game or subscription has to be paid, and on the next invoice it will appear as credit on your card.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Joshua, all people who pre-ordered Hogwarts legacy, had their refund, the Microsoft system automatically refunds within 7 business days, but if the purchase was made by a credit card, this amount will only appear in your credit card's next billing cycle, the process may take 30 more days depending on the closing of your card invoice.

That's because Microsoft doesn't have access to the banking movement of financial institutions,

So in practice it means that the invoice for the card that bought the game or subscription has to be paid, and on the next invoice it will appear as credit on your card.