Series X - Netflix HDR washed out colors

Discus and support Series X - Netflix HDR washed out colors in XBoX on Consoles to solve the problem; Hi there, When switching from Xbox One X to Series X I noticed that Netflix app has washed out colors, while no other app/game does this. I am using... Discussion in 'XBoX on Consoles' started by Jayowski, Nov 19, 2020.

  1. Jayowski
    Jayowski Guest

    Series X - Netflix HDR washed out colors


    Hi there,

    When switching from Xbox One X to Series X I noticed that Netflix app has washed out colors, while no other app/game does this. I am using the same exact set-up as before with LG C9 TV, the only thing different is the console.

    As stated before, every game and other apps work flawlessly, just as they worked on One X - even better in terms of quality but that is beside the point. Netflix, however, has washed out colors in the app and also causes washed out colors in the dashboard
    as well, while Netflix app is running. I assume this is a software issue, since it worked just fine on One X.

    SDR:

    https://i.imgur.com/tPowcHr.jpg

    HDR:

    https://i.imgur.com/XS72LIl.jpg

    HDR in Netflix:

    https://i.imgur.com/wpO0qXV.jpg

    Photos taken by phone, sorry for the quality but even at this quality the washed out colors are prominent.

    :)
     
    Jayowski, Nov 19, 2020
    #1
  2. freeskier93 Win User

    Xbox One S HDR Bug

    Add me to the list. I have a Vizio M55-D0, firing up Netflix causes washed out colors and is system wide until Netflix is exited out of. Even when playing an HDR title (Marco Polo) HDR isn't turning on and the colors are still washed out. Using SmartCast
    HDR works just fine with Netflix.
  3. PressBtoCouch Win User

    TV recognizing entire Netflix app as HDR

    I have the same issue with my sony X850e - it's really ****, Netflix doesn't care - I've talked to their support many times. Everything works great on my One X and my TV except for Netflix. Boots up and the entire App is HDR - dark, gray, and washed-out
    colors. If I disable HDR on my tv or xbox and reset the app it looks/works fine.
  4. turtlepuncher Win User

    Hdr washed out colors and dimmer during hdr content

    I have this problem on my Samsung 65" KS9000. I will get a message from the TV that HDR content is playing and then the video goes dull/washed out. The TV video settings themselves haven't changed. If I view the TV menu or open an app on the TV, color
    is normal. When I minimize GOW4 or Netflix, the Xbox dashboard is dull and washed out. If I open a non HDR Xbox app like Youtube, colors will go back to normal. Go back into Gears of War 4, Netflix or the Bluray player, video goes bad. Even adjusting in
    game brightness/HDR and the TV settings will not help because the color is so bad.
  5. The def star Win User

    Xbox one S, Netflix dims screen when HDR is enabled

    I have the same issue but it happens with anything HDR including Forza Horizon 3. When content with HDR enabled kicks in the Xbox flashes black and then auto dims until the app that is using HDR is closed. It really sucks because it washes out the colors.
    The Netflix app on my TV with HDR doesn't do this so it rules out my TV as the issue. What's going on?
  6. cryogenic-102DDDC8-F Win User

    Xbox One S HDR Bug

    My Vizio p55-C1 has the exact same issue. I know it's most likely not the HDR functionality of my TV because HDR works fine when playing back UHD Blu-Ray movies. When I launch Netflix the colors get washed out across the system. Even the UI is effected.
    When I close the Netflix app, all goes back to normal.
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Series X - Netflix HDR washed out colors

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