Series X Launch Disappointment

On the day pre-orders went live, I tried and tried to get a Series X. Your website kept having issues and I was not able to. Now today I had more problems with your website. I was able to “purchase” one but at the end when I went to ‘Place order’ I kept
getting an error message. “something went wrong on our end – try again”. I spoke to 3 different chat agents. Each one shuffling me off to someone else. Only to end up with the last one telling me there is no chat service for my problem. All the while I waited
on hold for two hours, seven minutes and 49 seconds for someone to come on and tell me that you no longer have any available and that I would have to try back later. Of all the tech-giants on the planet, Microsoft should not be having these kinds of issues.
First of all, you guys should be much better prepared for launch day. Second, you should have clear and concise info for people experiencing problems. Info as to what is going on. Info as to who to contact. None of that stuff is clear. Lastly, you guys have
to come up with a much better system for such a major release. You guys are getting trashed all over the internet for your ability to handle both pre-orders and launch day. And rightly so. There are solutions that could both help your loyal customers get their
console and also get inventory into stores so it is available for more casual gamers in a competitive space. Step one: invitation to pre-order sent to your xbox live subscribers sent out in order of seniority to the oldest accounts 1st. Step two: invitation
to every other xbox live subscriber. Step three: take as many pre-orders as people want to place but be honest with people about when they will receive their console. You guys should be able to know your capacity and gauge your orders and know how long it
will take. Step four: allot a percentage of your production to in-store inventory. As a lifetime gamer who has purchased every xbox on or close to launch day and who started gaming on a pong, what I really want is just to know I have one coming. Launch day
would be great, but, to not have to go through all this stress, I could live with waiting. If I could just go on and order one and be told a ballpark on when I would have it. 3 weeks. 6 weeks. Whatever. I get that this launch is a big deal and everyone wants
one. I get that I may have to wait because of this. What I don’t get is the chaos. Having to waste hours. Non-clarity. Right hands not talking to left hands. Only to get on “oh sorry. You can try again later". I am certain that Microsoft can do better.

:)