Series x keeps saying lost connection with controller while I’m playing like every 20...

Hi FEENA, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

First, let's try a simple fix, please, power cycle the console to clear its cache data and pair your controller again.

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Then, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Remove the batteries, wait for a few seconds, and reinsert them.

Once this is done, try to pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox Console.

Within 20 seconds, press and hold the controller’s Pair button (a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

I hope this helps.

Source:

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

The Xbox factory reset on the series X still did not work, it wouldn’t connect to the network. I connected my original Xbox one (2014) back up to my monitor and I was able to play online games just fine on there, same Microsoft account and internet that the series X was not connecting too. My Xbox series x keeps saying it has a hardware issue when trying to connect the internet, I’m pretty sure this proves it’s a physical problem with the hardware on my Xbox. I still have warranty on it and can return it and trade in for a new one. I’ll try doing this and seeing if the trade in one works.

Does it lose connection while playing online games or just while playing games like Skyrim while connected? I've noticed my xbox loses connection every 20 minutes or so if it doesn't have an 'alive' connection. I'm bridged through a PC. If the connection
doesn't get used either from the PC bridge (I keep that alive by using ping) or at the console itself my connection is dropped.

I’m having the exact problem. On a wired gigabit connection, I still feel like my Series X isn’t getting the display information fast enough and I feel what isn’t actually happening in my controller. This is extremely apparent when playing NBA 2K23 online.

Issues with series X and elite 2. Works good for a while and today unplayable. This seems to happen every few months and lasts for days or weeks. I want to smash it into tiny little pieces. The sound cuts in and out for a bit then disconnects. I can connect with the cord, which seems to help a bit, but when I pull out the power cord same ****. Super frustrating. Between the controller and series x I’m into this for $800+. This is the 7th Xbox I’ve purchased including my son’s series S. do I need to switch to a PS5? This is ridiculous. I’ve tried reverting software. Tried the update I saw today. How can this be? No issues with the elite 1.

Help please or I’m done with Microsoft forever.