Series x hdmi repair

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

We will be needing to create a repair order in that way the service repair team can immediately work on getting your HDMI port repair/replaced.

You can create a repair order by signing in to https://account.microsoft.com/devices then add your console as a device using the serial number if it’s not yet added but if it’s there simply click “info & support” then “start order”.

And what if I buy a cable will it work

The Xbox Series X will come with a HDMI 2.1 cable,

But whether you use a HDMI 2.1 cable or not, the HDMI port on the TV needs to be HDMI 2.1 to achieve the 120hz refresh rates at 4K.

using a HDMI 2.1 cable on a TV port with HDMI 2.0 will still only limit the Xbox Series X to 60hz refresh rates.

[table][tr][td]Xbox Console HDMI Port[/td][td]HDMI Cable[/td][td]TV HDMI Port[/td][/tr][tr][td]Xbox Series X, HDMI 2.1[/td][td]HDMI 2.1[/td][td]HDMI 2.1 = 4K at 120hz[/td][/tr][tr][td]Xbox Series X, HDMI 2.1[/td][td]HDMI 2.0[/td][td]HDMI 2.1 = 4K at 60hz[/td][/tr][tr][td]Xbox Series X, HDMI 2.1[/td][td]HDMI 2.1[/td][td]HDMI 2.0 = 4K at 60hz[/td][/tr][/table]

there is no way for the end-user to repair an HDMI port. You'll have to send it in for repair, what it looks like to me is that you left the HDMI cable plugged in when you moved it

Thank you for your help. I have registered my xbox and tried to start a service order request. However, while filling out the online form I complete the "Issue type", "Service type", but after I select the shipping type I get this error: "Your browser is blocking third-party cookies. Please use another device to complete this activity." I get the same error using both my apple iphone and mac laptop. I don't have any tech skills and bought this POS xbox for my kids and don't even have the damn skills to even fill out an online order form.

Use anything but safari and chrome

Edge or Firefox for best results this is known issue with safari and chrome various websites and the way they handle it

Ironically ms doesn't have that issue with chrome and they use chromium and the same engine people say it's something with the JavaScript that chrome and safari uses but edge and Firefox has less issues with it including websites like forums and Facebook and various webgames

User damage isn't covered by warranty fyi

No company does.

There is no way for third party shops to order offical ms parts

Xbox nor any other manufacturer will allow third parties to repair their devices especially consoles

Doing so forfeit the warranty they won't even touch it after its opened and can earn you a console ban

They don't repair parts they just replace the console

And self repair isn't allowed to be discussed on foruma