Series X goes black screen and flickers and loses audio on games and when pressing home button

Hi Kuxioa,

Thank you for waiting.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

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My monitor is a ASUS VG279Q. I use the HDMI cable that came with the Series X but on my old xbox I used my monitor HDMI cable and had no problems with VRR. I dont have options to enable any of the features you have listed above and my Xbox is up to date.

Hello Kuxioa,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're experiencing issues with your Xbox Series X. Based on the information you've provided, it seems like the issue might be related to the VRR (Variable Refresh Rate) setting on your console.

To better assist you, I would like to ask you a few questions:

- What is the model and brand of your TV or monitor?

- What is the HDMI cable that you are using to connect your Xbox Series X to your TV or monitor?

- Have you tried updating your TV or monitor firmware to the latest version?

- Have you tried changing the HDMI port on your TV or monitor?

- Have you tried disabling any other video settings on your Xbox Series X, such as HDR10, Dolby Vision, or Auto Low Latency Mode?



Here are a few troubleshooting steps you can try:



1. Turn off VRR: Go to Settings > General > TV & display options > Video modes > Allow variable refresh rate and turn it off.



2. Check for updates: Make sure your console is up to date with the latest software updates. Go to Settings > System > Updates & downloads > Console update available and follow the on-screen instructions to update your console.



3. Check your HDMI cable: Make sure your HDMI cable is properly connected and supports the HDMI 2.1 standard.



4. Try a different TV or monitor: If possible, try connecting your console to a different TV or monitor to see if the issue persists.

Also check:

Video on Xbox is stuttering | Xbox Support

How to change the TV display settings on your Xbox | Xbox Support



If none of these steps resolve the issue, I recommend contacting Xbox Support for further assistance.

what is your Problem?

Flickering Screen on Xbox

Flickering Screen on Xbox with HDR

Screen goes Black on HDR with Xbox ?

You talk about going black but have flickering on Topic.

There was an official Problem with HDR Flickering on that TVs and Xbox but that should be fixed a time ago

The screen flickers when HDR or HDMI ULTRA HD Deep Colour is on in the TV, after a while of flickering it goes black, then the TV loses the signal from the Xbox. That's
my problem.

If I deactivate HDMI ULTRA HD Deep Colour, then there's no more flickering and no more black screen.

Well it isn't fixed yet, I'm 100% sure I am on the latest firmware on both the LG C9 and the Xbox One X.

what is your Problem?

Flickering Screen on Xbox

Flickering Screen on Xbox with HDR

Screen goes Black on HDR with Xbox ?

You talk about going black but have flickering on Topic.

There was an official Problem with HDR Flickering on that TVs and Xbox but that should be fixed a time ago