Series X - Game Freezes then Xbox turns off.

I bowler I · Nov 12, 2020

So I've seen a lot of people having different issues with this. My issue currently is with playing Assassin's Creed: Valhalla. Every time I play this game, after some time goes by, the game image freezes (sound plays for about 5-10 seconds after the freeze)
then it goes silent and the Xbox makes the 'powering off' chime.

So the Xbox turns itself off. The weird thing with this is the controller stays on. (As if it's still connected). I took the batteries out, put them back in, held the Xbox button and it comes on. It doesn't turn the Xbox on but the light stays on as if it
is connected to my Xbox. *Note this controller has not been paired with any other device*

So what is going on?? I played Gears: Tactics for over an hour and had no issue. I've unplugged the Xbox, did a hard reset and it still does this with Valhalla. Anyone else experiencing this? If not with Valhalla, but another game? Should I re-install Valhalla?

:)

One Lil Orphan

Hi is it can you tell me when a crash bug fix for xbox series x i coming out my xbox series x keeps freezing the game and crashes playing for 2 min then it turns off best regards theis

Atm its an ongoing issuse, i find it happening most with AC:Val and COD:CW. It happens also with Rouge Company and MK11Ultimate.

Lukeo-498A15FA-A54D-

Same happens on my Series S! but only with Warzone (not Rocket League or Fortnite - haven't tested any other game) - my console doesn't make the powering off sound or anything though, and I can continue to speak/hear party chat but just cannot do anything
on screen. Power cycling is the only thing to bring it back to normal (until I try play Warzone again..). I went as far as to reboot my console to factory defaults, and still the issue persists. Not sure if it is a software or hardware issue :/

DeRpY SmUrFy300

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

NickD54

I have this happen occasionally on the series X as well after playing some time like 3+ hours the system might crash and freeze then turn off. This happens the most for me at least on sea of thieves.

TomCole5

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

Not necessarily fifa 21 xbox one version crashes and turns mine off so does fortnite

Series X - Game Freezes then Xbox turns off.