Series X does not retain Wi-Fi connection

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

None of these options worked, and my Xbox series x does connect to the Wi-Fi, I have a good connection. What’s next ?

If that worked would that prove that the Wi-Fi receiver in the Xbox is at fault ?

As my Xbox series x and Xbox one connect and play perfectly online via the same Wi-Fi

Hi 𝔭 𝔯 𝔦 𝔫 𝔢 𝔰 𝔰 ˖⁺‧₊˚♡˚₊‧⁺˖,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're having trouble connecting your Xbox Series X to your Xfinity Wi-Fi network. I'll be happy to assist you with this issue.



Before we proceed with troubleshooting steps, I'd like to ask a few questions to better understand the problem you're facing.
- Are you able to connect another network connection? Like mobile hotspot or other WiFi network.
- Are you getting an error message?

First, please ensure that your Xbox Series X is within range of your Xfinity Wi-Fi network. If it is, please follow the steps below to troubleshoot the issue:



1. Restart your Xbox Series X and your Xfinity modem/router. This can often resolve connectivity issues.



2. Check that your Xfinity modem/router is not blocking your Xbox Series X from connecting to the Wi-Fi network. You can do this by logging into your Xfinity modem/router's settings and checking the list of connected devices. If your Xbox Series X is not listed, you may need to add it to the list of allowed devices.



3. Try connecting your Xbox Series X to your Xfinity Wi-Fi network using a wired connection. If this works, it may indicate that there is an issue with the Wi-Fi signal or settings.


Learn more: Troubleshoot your Xbox network connection | Xbox Support

Thank you,

Microsoft Community Moderator

Hello Stoop14mc , My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry to hear that you are experiencing Wi-Fi connection issues with your Xbox Series S. Here are some steps you can take to try to fix this issue:

Check your Wi-Fi password: Make sure you're entering the correct password when trying to connect your Xbox Series S to your Wi-Fi network. You can check the password on your router or ask your Internet provider to provide you with the correct password if you have forgotten it.
Restart your router: Turn off your Wi-Fi router and disconnect it from the power source for a few minutes. Then turn it back on and wait for it to reboot completely. Once the router is online again, try connecting your Xbox Series S to the Wi-Fi network.
Forget Wi-Fi on Xbox: Go to the network settings on your Xbox Series S and look for the option to forget the Wi-Fi network you're trying to connect to. Then try to connect again by entering the correct password. This can help resolve incorrect authentication issues.
Check Wi-Fi signal strength: Make sure the Xbox Series S is close enough to the router to receive a strong, stable Wi-Fi signal. If you are far from the router, the signal may be weak and cause connection problems. Try moving the Xbox Series S closer to the router and see if that fixes the issue.
Update your router's firmware: Check if firmware updates are available for your Wi-Fi router and, if necessary, update it to the latest version. Firmware updates often fix compatibility issues and improve connection stability.
Reset Xbox Series S network settings: If the above steps do not resolve the issue, you can try resetting the network settings on your Xbox Series S. Go to the console's network settings and look for the option to reset settings network. Please note that this will erase any custom network settings and you will need to reconfigure your Wi-Fi connection from scratch.

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