Series X controller syncing problems

Hello Hyer, my name is Khaji I am the independent advisor and I will be happy to help you today.

Sorry to hear that you are having problems with your Xbox X Series. Here are some steps you can take to troubleshoot the controller sync issue.

- Try a wired connection: use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try syncing wirelessly.

- Press and hold the sync button on the back of the controller for 15 seconds until the Xbox button starts to flash, then release the button. Turn off and unplug the Xbox X Series for a few minutes, then turn it back on and try to sync the controller again.

Update your controller firmware: If your controller firmware is not up to date, you may not be able to connect to the Xbox X Series. To check for updates, navigate to Settings > Devices and Accessories > Xbox Wireless Controller > Device Information and see if a firmware update is available.

- Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV.

- Check your TV settings: make sure the HDMI port to which the Xbox X Series is connected is set to the correct input on your TV.

Best regards, Khaji

Sync the Controller:
To sync a wireless controller with your Xbox, follow these steps:

Press the Xbox button on the controller to turn it on.
Press and hold the small sync button on the front of the Xbox Series X console (located near the USB port).
While holding the sync button on the console, press and hold the sync button on the controller (located on the top near the Xbox button).
Release both sync buttons when the controller's Xbox button starts flashing. The controller should now be synced with the console.

My name is Fernando I'm an independent consultant, I'm happy to help.

Try this procedure, hope it helps: Plug the power cord back into your Xbox Series X|S; Turn on the control; Press and hold the sync button on your Xbox Series X|S; Press the sync button on the controller until the time it starts flashing rapidly, then release it.

Hope I helped and see you soon

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Sorry to hear you're having problems with your Xbox Series X; here are some steps you can take to troubleshoot the controller sync issue and the Xbox home screen not displaying on the TV:

1. Try a wired connection: Use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try to sync it wirelessly again.

2. Hold down the sync button on the back of the controller for 15 seconds until the Xbox button begins flashing, then release the button. Turn off and unplug the Xbox Series X for a few minutes, then turn it back on and try syncing the controller again.

3. Update your controller firmware: If your controller's firmware is out of date, it may be unable to connect to the Xbox Series X. To check for updates, navigate to Settings > Devices & accessories > Xbox Wireless Controller > Device info and see if a firmware update is available.

4. Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV. Try connecting the Xbox Series X to a different HDMI port on your TV or using a different HDMI cable.

5. Check the TV settings: Ensure that the HDMI port to which the Xbox Series X is connected is set to the correct input on your television. You can also try turning off any special TV features, such as HDR or 4K, to see if that helps.

Hopefully, one of these steps will help you resolve your problems.

Thanks for the reply. Interesting, I did not know that it was "wirelessly" connected while connected to a USB C Data Cord. As soon as I unplug, it stays disconnected (in sync mode the controller also keeps blinking then turns off). If this is right I don't know why I also can't sync any of my other Xbox controllers to the series X unless connected with a cord (works on an One X controller also, stops when unplugged). I don't know why the sync button (blinking) stopped operating all together.

I replaced my batteries and tried to pull and place back in earlier with no luck. I also updated the controller as I set up as new.

The interesting thing is I am able to use the series X controller perfectly on PC wirelessly with windows 10/Xbox PC adapter. I have no problems on PC wireless.