series x controller firmware 5.13.3143.0 Known issues?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Tamer, by my searches there are already people reporting the same thing, in this link below, in one of the options a moderator posted the link to the feedback of errors.

https://answers.microsoft.com/en-us/xbox/forum/...

I got my Series X in January, and never even took the included controller out of the box, because I own the Elite Series 2. When I dropped my Elite Series 2 (oof) recently, I sent it off for out-of-warranty repair, and pulled out the basic controller, still wrapped and taped in the foam bag in the box.

Stock controller worked fine for a few days, then there was a firmware update - recently, and I'm having intermittent disconnections all the time. It works fine when wired with a USB-A -> USB-C cable (I use the 9-foot one that comes with the Elite Series 2).

I decided, since I'd never had trouble with connectivity on the Elite Series 2, that I would buy a 2nd one, brand new of course. It 100% required me to update before proceeding.

Since I never had issues with the Series X and Elite Series 2, I wasn't aware of the known connectivity issues until the basic controller started intermittently dropping connection.. After searching, I saw that there were a ton of articles from way back in January, including Microsoft acknowledging the problem and releasing a firmware update in March...

Yet here I am with a freshly unwrapped Series X controller AND a brand new, (delivered Sept. 7th) SECOND $180 Elite Series 2 controller, and BOTH are cutting out intermittently..

-Sitting Less than 7 feet from my console

-I keep my batteries charged - both the Elite's internal, and the Enelooph Pro AA rechargeables that I use in the regular controller.

-As I mentioned, latest firmware on controller

-Of course, latest firmware/software on Series X console

-Both controllers work fine when wired.

-Already performed hard power cycle on the controller as well as the console.

-1st Elite (the one being repaired) never had issues until I dropped it - but it was never exposed to that new firmware)

-That's 8 months I used my 1st Elite Series 2 with the Series X and no problems.

It seems to me that the original intermittent connectivity issues were never resolved.

This solution is not working in Windows 11 as of today:

Elite S2 5.13.3143.0

Accessories App 300.2202.25001.0

FYI this is what the link in Xbox Assist does: My Xbox controller has connection issues after the last update | Xbox Support

It opens the Xbox Accessories app with:

xboxaccessories:\\firmwareupdate?legacyDowngrade=true

No option to revert.

Windows 10 Xbox Accessories App does not work with 5.13.3143.0 at all - displays a message saying its being updated come back soon.

I had a third controller that I used primarily on my PC that has not been updated. Connected it to the series x and have no issues at all. Seems the latest controller firmware is a bust. I can use my old controller for the time being. Won't be able to use the two other controllers until a new firmware update rolls outs and pray it fixes the issue. Thanks for the help.

This solution is not working in Windows 11 as of today:

Elite S2 5.13.3143.0

Accessories App 300.2202.25001.0

FYI this is what the link in Xbox Assist does: My Xbox controller has connection issues after the last update | Xbox Support

It opens the Xbox Accessories app with:

xboxaccessories:\\firmwareupdate?legacyDowngrade=true

No option to revert.

Windows 10 Xbox Accessories App does not work with 5.13.3143.0 at all - displays a message saying its being updated come back soon.

I can confirm that it doesn't work. I tried reinstalling the app but it just opens the regular Xbox Accessories screen.