Series X controller disconnects from XSX

Gobbie(2) · Mar 30, 2022

The series x controller that came with the series x and a new series x controller continue to disconnect from xbox. I have to hard restart the xbox. Sofar it is the only way to get it to connect. The sync button does nothing but try to connect to laptop. All old controllers work normally. no disconnection problems.

I have checked for updates and applied when they are there.

This has been going on for about 1 1/2 months.

I havn't been able to find a lasting fix.

Is there a fix?

:)

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

if two controllers have the same problem on xbox the problem is on your xbox bluetooth, I advise you to request repair

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

BenjaminLiu6

I got 2 of the xsx controllers.. they used to disconnect randomly on the xsx.. but it seems like its fixed now. on win10 some games are basically unplayable.. randomly flashes and disconnects.. the older xbox one controllers have no problems at all. does microsoft know of this problem.. it should be pretty widespread.

ImranMunshi

No that does not help at all.

I am engineer myself, I have already ruled out usual suspects like firmware updates and other things.

Xbox Series X controller was designed for XSX while X1 controller is older.

Then why th is XSX controller behaving this way.

You have no idea how many times controller stopped responding because it was idle for a minute or two and I lost the match.

I expected a better response.

ROBIN H 25

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

SwordofWhedon

Please confirm you’ve downloaded the XSX version. They are separate games. It says Series X in the title ans is 70 instead of 40GB

Series X controller disconnects from XSX