Series X causes entire internet to shut off.

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

That is really an odd case. Nothing to worry, since you have exhausted all the possible steps, you may need to have your console repaired by requesting for a repair order from Microsoft Xbox.

Here's the link where you can request for a free console repair order on:

https://support.xbox.com/en-US/help/hardware-ne...

Just in case, if the console is no longer covered within the warranty period, you may need to have your console repaired on your local repair store. No worries as I have a similar issue before and had my Xbox One X fixed from a local electronic shop.

Thank you so much for your time. I hope you have a great day!

I’m having the same problem with my Series X and Halo. Sometimes just the game crashes, sometimes the entire console shuts down. I have tried all of the above suggestions and it still happens.

I purchased the Series X specifically for Halo. Very frustrating.

Hello there @SNX1881, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello I have tried all the steps and nothing has fixed the problem. Are there anymore troubleshooting tips?

Side Note: Panasonic may shut down or retool the plants that produce the old 1024 x 720 panels (the X series). They may also kill off the low-end UT series. There's no market for it, which leaves ST, GT and VT. ST is likely to be the last to be killed off
by OLED.