Series X: black screen whilst playing a Blu-ray

I’ve a similar issue and it is only with two BBC blu rays - wonders of the solar system and wonders of the universe.

No matter what I do, I can’t resolve it. The copyright warning comes up, the screen goes black, the sound gets corrupted and the series x just turns itself off.

Have cleared persistent storage, deleted and reinstalled the app etc.

Pretty disappointed with the build quality on my series x. I’d an original Xbox one and One x and they were great consoles for movie playback.

The series x sucks - a crazily noisy drive and it can’t even play some blu rays.

I'm also seeing the same problem. Blu-Rays and other DVDs play fine but the LotR DVDs show a black screen and then a "Blu Ray player failed to start" error message. No error code was displayed. I powered the X Box 1 off and back on and no change. The
box went through an update earlier today so it should have the latest software.

Xbox One and Xbox One S are 1080P Gaming

Xbox One S will play 4K Blu Ray's

Xbox One X will play Game in 4K if they are Enhanced with 4K Support + 4k Blu Ray support

They Xbox One X will also Upscale on a 1080p screen so you will see some benefit of the Xbox One X

Hello SonicXHero, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with Blu-ray playback on your Xbox Series X. I can offer some steps you can try:

1. Make sure your Xbox Series X is running the latest system software. Updates often include bug fixes and improvements that can address issues with Blu-ray playback.

2. Some Blu-ray discs require firmware updates for proper playback. Check for any available updates on your console.

3. On your Xbox Series X, navigate to Settings > Disc & Blu-ray > Persistent Storage, and select "Clear Persistent Storage." This will clear any temporary data that might be affecting the playback.

4. Go to Settings > Disc & Blu-ray > Blu-ray > Persistent Storage, and select "Reset Blu-ray." This will reset the Blu-ray settings to their default values.

5. If possible, try playing other Blu-ray discs to see if the issue is specific to certain movies or if it occurs with all discs. This can help determine if the problem is related to the console or the specific Blu-ray discs.

It's worth noting that occasionally, certain Blu-ray discs can have compatibility issues with specific players or consoles. If the problem persists with multiple copies of the same disc, it's possible that there may be an issue with the disc's encoding or compatibility with the Xbox Series X.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

To clarify;

PlayStation 1 - CD-ROM

Sega Saturn - CD-ROM

Sega Dreamcast - GD-ROM - A proprietary disc format

PlayStation 2 - DVD

Nintendo GameCube - Nintendo Optical Disc

XBOX - DVD

PlayStation 3 - Blu-Ray

XBOX 360 - DVD

Nintendo Wii - Wii Optical disc (basically DVD)

Wii U - Wii U Optical disc (basically Blu-Ray)

PlayStation 4 - Blu-Ray

XBOX One, One S and One X - Blu-Ray

PlayStation 5 - Blu-Ray

XBOX Series X - - Blu-Ray