Series Two controller

Is this an item your ordered from Microsoft or a different location?

Thanks for reaching out!

there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
2 controller.

All the steps we will only be temporary.

if its a new controller swap it the series two.

its not the game thats the issue, its an Intermittent problem.

i hope this helps

i have same issue

Xbox Series S controller freezes and disconnects but the light on the controller stays on,
The problem happened to me a lot and the batteries are new, and i did power cycle, The device and the control were updated

my device xbox Series s, i got it two days ago

Thanks for reaching out!

there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
2 controller.

All the steps we will only be temporary.

if its a new controller swap it the series two.

its not the game thats the issue, its an Intermittent problem.

i hope this helps

Thanks for the reply, just to clarify, theres no known “fix” other than replacing the controller with a new series 2? Typically my series 1 is just over 12 months old, so no chance of a replacement under warranty?

I have to say another thing: the two Xbox Series X controller works perfectly on my friend's Xbox Series X, so it must be something with my console. I reported this problem tough.