Series S shutting off while using

I am not able to test in another house but I can test in another room and see if that works.

Hello, xonkY000. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Since you tried almost everything and the Xbox service told you nothing was wrong with the console, I would suggest you to test it on another house. Are you able to test it on a family or friend's house?

Waiting for your kind reply.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

The controller will shut itself down to save power if not used, usually shuts down within 10 minutes. To avoid this, press any button on the controller.

Thanks, I will look into this. My controller is now doing this thing where it becomes unresponsive while it's still on. I have to unplug it and plug it back in to get it to work, and it has shut off a few times after doing that.

Thank you for responding. I haven't tried it wirelessly. I use the controller plugged in only because it won't stay connected to the system. That's a problem I've had with each of my wireless controllers, and I think it's because of something interfering with the signal. As for the cable I use, it's the only one I have that fits the controller.

I did a firmware update after making the post, but I haven't noticed a difference. I don'r have a headset or an adapter, so the other options are not doable.