Series S keeps crashing

MrsNesbitt1 · Apr 12, 2022

My Series S keeps turning off and when I turn it back on it says it turned off to prevent overheating. It happens even when I'm just sitting on the home screen, it's in a completely open space with at least several feet between it and other objects. Of course my warranty expired 5 months ago and it cost $200 to repair it. Has anyone else experienced this issue or maybe have a fix before I throw it in the trash?

:)

Ricardo Lechuga

A pleasure, have a great day

MrsNesbitt1

I have all the same systems and all have failed minus the OG Xbox and Series X but that's still under warranty so I'd give it a few months before it joins them. 360 had red ring, xbox one disc drive failure, one x power supply failure, and now my Series S. I'm not paying $200 for out of warranty repair as Microsoft products have grown kind of stale. Time to try something different but thanks for your help.

Ricardo Lechuga

Hi MrsNesbitt1! My name is Ricardo an independent advisor ready to help you with this situation!

If this happens on the home screen means that the overheating is real, so the solution would be that a professional check the console hardware, we can't suggest other solutions because it's a hardware situation and requires hardware manipulation to be solved, and that can end in a bigger problem if it's not done by someone with experience

Ricardo Lechuga

That's strange, I Have Xbox 360, Xbox one Fat, Xbox one X and Xbox series X, just my One X had issues, but I replaced trough the out of warranty service and all of them are currently working

MrsNesbitt1

Yea that's what I figured. 18 months old and my console is a brick. This is the 4th xbox I've had since 360 that's failed. Should have learned my lesson by now with Microsoft products and this will definitely be my last.

Series S keeps crashing