Series S Factory Reset Issue

Thank you for your help. I have tried that, but the troubleshooter mode only stays up for about 5 seconds, then the system shuts off by itself. It doesn’t give me enough time to get my controller connected. I have tried plugging my controller in directly, but it still takes a few seconds to connect to the console. Not enough time to be able to click anything before the system shuts itself off. Would a usb keyboard work to at least get it started?

Thank you for the update and we can definitely try to use a keyboard just so we can manage to reset it.

Hi toxic99, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly try to connect your console directly to a wall socket then follow the steps below:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, and then plug the power cord back in.

3. Press and hold the Pair button (located on the left side of the console) and then press the Xbox button on the console.

4. Continue holding the Pair button for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair button after the second power-up tone.

6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

A lot of users are reporting this issue on their Series S, I have had the same issue with my Series X, unfortunately my only solution was a complete factory reset. I answered a similar question as yours but, after almost 5 hours of troubleshooting we couldn't find a solution. Let's try the complete reset! If you wish to of course.

I have the xbox series s. I'm in the U.S. and I don't think I part of the program. And I've tries factory resetting my xbox and resetting the router.