Series S Audio Stuttering

Medic1424 · Sep 11, 2023

I have noticed that the audio on my series s "stutters" intermittently. This happens regardless of what I am playing or watching (Games, Netflix YouTube, etc). I usually have to restart my xbox and it resolves itself. I have noticed in the past few weeks, it is becoming more frequent. When I first go my xbox, I thought maybe it was my internet connection. I have since moved and it is the same thing. I have tried several tvs and changed the audio setting. I have also found that it does this if I am using my headphones as well.

I am not really sure what else to do as nothing seems to fix it permanently. I have seen a ton of other posts about the same thing, but no resolutions. TYIA!

:)

Juhn Jac

Hi Medic1424

Greetings!

Thank you for posting in Microsoft Community.

We understand that you need help with this concern. We will work together to achieve your desired resolution.

This issue could be caused by a number of factors, including a faulty HDMI cable, outdated audio drivers, or a problem with the Xbox's hardware. Here are a few troubleshooting steps you can try:

1. Check your HDMI cable: Make sure that your HDMI cable is securely plugged into both your Xbox and your TV. If you have another HDMI cable available, try swapping it out to see if that resolves the issue.

2. Update your audio drivers: Make sure that your Xbox Series S is running the latest version of the operating system. You can check for updates by going to Settings > System > Updates & downloads > Console update.

3. Restart your Xbox: As you mentioned, restarting your Xbox can sometimes resolve the issue temporarily. Try restarting your Xbox and see if the audio stuttering goes away.

We look forward to your reply.

Sincerely

Microsoft Forum Moderator

Medic1424

Thank you for the information - I will do this immediately.

Juhn Jac

Hello Medic1424

Thank you for patiently waiting.

Please report the issue to media tracing for further investigation.

Report: Provide feedback to Team Xbox | Xbox Support

Sincerely

Microsoft Forum Moderator

Juhn Jac

Hello Medic1424

Thank you for the reply.

Please allow me to consult this case to our internal teams for their suggestions and recommendations. I'll get back to you as soon as possible.

Sincerely

Microsoft Forum Moderator

Medic1424

Hello there.

I have purchased a new HDMI cord and have tried with all four hdmi ports on the tv, as well as another tv. Issue persists.

The xbox is running the current software.

Restarting the xbox resolves the issue for several hours, then the issue returns.

Additionally, the sound issue occurs whether I use the TV output or use my wireless headphones.

Chris

Series S Audio Stuttering