September 16th : New Preview Alpha Ring 1911 Update (1911.190911-1945)

Hi there,

Can I ask if your console is a part of the Xbox Insider Program? If so, there have been some reports that certain functions, like simply playing a game, can cause your Xbox to shut down/crash. Please see either of these pages for more info:

Preview Alpha Ring (Build: 19H1_RELEASE_XBOX_DEV_1911\18363.8030.190911-1945)

Preview Beta Ring (Build: 19H1_RELEASE_XBOX_DEV_1910\18363.7162.190913-1945)

Taken from the Known Issues/System section:

"System:

Some users have reported the console shutting down unexpectedly while using Netflix.

Some users have reported the console shutting down while playing games.

Note: The console may take longer to reboot/shut down than normal. This is expected behaviour, please do not power off the console manually. There is essential information being collected to investigate the cause of the issue."

You can also follow
Brad Rossetti on Twitter, for other updates.

Hope this helps,

L

Both headphones are wireless it's the new preview program alpha ring updates

In my understanding the Dashboard experiment, A, B, C selection, is totally random.

As "Both consoles say their OS Version is (19h1_release_xbox_dev_1911.191028-1335)" your consoles are either in the Beta or Delta ring.

Both those rings and Omega ring are getting a preview update News release notes Beta Delta Omega
Insiders today, which you can manually start or wait until it becomes mandatory.

After you do the update, if you want to change rings, it will be the perfect time to change as all those rings will be on the same release. Subject to eligibility.

Hi there,

It looks like you are in the Preview Program, as I have also had the same updates. My best advice, would be to make sure that nothing else is running on your network. The error is likely due to a corrupted update, due to other traffic interfering. As some
others have pointed out, please join the
Xbox Insiders Reddit, so someone can better assist you.

I had a similar error the other day, where I turned on my Xbox, saw the new
badly designed dashboard, and THEN was randomly prompted for an update 10 minutes later, which failed. I powered down my Xbox, tried again a few minutes later, and it all went through properly.

Please note that, as of 1400 PST, a new update has rolled out for
Alpha (1908.190802-1945),
Beta, Delta and Omega rings (1908.190731-1920), according to
Brad Rossetti on Twitter (@workwombatman).

Maybe you will have better success with these more recent updates.

Hope this helps,

L

Do you have a reference for this quote

"Thanks for updating us with your reply. The issue with updating turned out to be related to a

Preview Build for the console that was sent out to our Preview Program customers that day. What this means is that if your console is enrolled in the Preview Program, then traditional troubleshooting will not work for your console. " unquote

I downloaded that exact Preview build without any issues at all. However, I did wait until
the Core issue problem with XBLive was resolved before attempting the update.

I am still using that build and have not had any major issues.