Sent my Xbox controller back for repair in June . sent my controller back to me with wrong...

Hello Lucian Warr,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear about the trouble you've been having with your Xbox controller repair. Just a reminder, we are not able to double check your account and repair history here manually since we do not have the option to.

I suggest that you contact Xbox Support again and explain the situation in detail. Provide them with any relevant information such as the tracking number and the incorrect invoice number that was provided to you. They should be able to assist you in resolving the issue and getting your controller back to you since they have a better view than us and they are able to pull up your account manually.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

Yeah you might want to get on the line now as the later it gets the more crowded the lines will be. 17 minutes is low compared to the 3 hour wait people were reporting on Wednesday

When you received your Advanced Replacement, was it a brand new Day One edition?

not yet, the wait time is 17 minutes, figured I would wait till it's a bit less then that.

I sent my day one controller for replacement.1 month on and my controller has been lost in the post and MS support keep telling me it's between me and the courier service, even though I paid to send the controller to them and it got to MS, when they sent
it back it never got to me and now I've spent 2 days getting F'ed around by the dodgy courier that MS sent my controller with and MS keep telling me it's my problem, what a joke.I would take the controller back to the place of purchase because if something
goes wrong in the post don't expect any help from MS support.