Sent in items for Microsoft to fix, they only sent the console back...???

JacksonHart · Apr 22, 2020

So I bought an Xbox One a couple weeks ago from Walmart. Worked great for literally 2 days, then it completely stopped turning on, for no reason. I sent it in to Microsoft to fix or replace, but I sent everything in (original packaging, controller, wires)
because I really wasn't sure what the issue was and again, it was 2 days old, so things were still around.

Cut forward to today when my Xbox is finally fixed and delivered, I find my Xbox in random bubble wrap, no original packaging, no controller, no wires.

What?

Where is my stuff?

:)

Smwutches

When you send in a console to be repaired, you are only supposed to send the console, nothing else. Anything else that is sent is not guaranteed to come back. There should be some instructions you're either sent with the shipping label or as you're making
the request that states this. You can try contacting support to see if there is anything they can do to get them back to you. http://support.xbox.com/contact-us

JacksonHart

Yeah I didn't get those instructions. I'll contact support tomorrow, though, and hope for the best. Thanks

xXUltraGunnerXx

so...anyways, the error messages are very specific into the issue your console is having. please look up the code, and if you have tried the update (like error code 305) and it fails. it must be repaired. and please, PLEASE do not "make them 100% aware".
they will hang up on you. you will get mad, you will call back mad, and then the supervisor will hang up on you. "you catch more flies with honey" please respect the fact they did not send you that console. some guy in a ware house messed up. support cannot
unfix the system, just try to make it as painless as possible. please return the favor.

Voss Veceili

Hey Admiral JG,

I'm so sorry that your experiencing these troubles. I know how frustrating this can be for you. So I read around on the forums and various websites trying to find others who had this same issue. After looking for a bit I found a couple of solutions that
might help you out. If you wouldn't mind giving them a go and seeing what happen's.

Hold the white power button on the console for 10 seconds. The console should at that point turn off.
Then Unplug the console from all power sources.
Also disconnect any Ethernet cables.
After 2-3 hours plug your console in.
Start it up again from the console.. Not the controller...
If the issue continues to persist, you'll have to contact support again.

Note if you have to contact support again. Make them 100% AWARE of the fact that they sent you a faulty console back. I have allot of faith the solution I've provided for you. So you will most likely not have to contact support again. But
if you do here is the US number 1-800-4MY-XBOX or go to
http://www.support.xbox.com Okay awesome best of luck. If you have anymore issues let us ( Community members) know. We'd be glad to assist you.

- Voss

Voss Veceili

Hey all,

I'm sorry if there was any confusion here with my post. When I suggested you make support 100% aware of your issue please do that. By this I do not mean scream and yell at any support agent. A simple " I sent my console in for a repair and it's sadly still
broken

" will make them 100% aware. hehe but I'm most certain you wont have to. Okay, sorry again for the miss communications. Also totally post back if you have any questions.

- Voss

Sent in items for Microsoft to fix, they only sent the console back...???