Sent in 4 times for service, still doesn't work...

RudyCapps · Sep 28, 2015

I have sent my Xbox 360 in four times for repair. This has been going since June...almost 5 months. They keep saying its fixed but when I get it back it does the same thing. The power light comes on for second and goes right back off. The
console and power brick have supposedly been replaced. I was just was discussing with a support agent via chat and she just left the chat with no resolutuon. This is the worst customer service I have ever had. I have a Xbox I bought brand new, it worked for
6 months, died, and I have been without it ever since despite sending it in FOUR times. What a terrible way to treat a customer.

:)

RudyCapps · Sep 28, 2015

sent in 4 times, still broken!

I have sent my Xbox 360 in four times for repair. This has been going since June...almost 5 months. They keep saying its fixed but when I get it back it does the same thing. The power light comes on for second and goes right back off. The
console and power brick have supposedly been replaced. I was just discussing with a support agent via chat and she just left the chat with no resolutuon. This is the worst customer service I have ever had. I have a Xbox I bought brand new, it worked for 6
months, died, and I have been without it ever since despite sending it in FOUR times. What a terrible way to treat a customer.

ElectroFlying · Sep 28, 2015

sent in 4 times, still broken!

Same thing happened to me with the Original 8GB Xbox. I would send it in with Dirty Disc Errors, and they would send it back to me claiming that it was repaired, only it wasn't repaired.

3rd time I sent it in they replaced it with a console that after I hooked up started sparking internally. So I sent that one in and.. Well, it no longer had sparks flying, but lo and behold. Unreconized Disc errors.

Needless to say by the time I got it back again the warranty period was now over and the thing was still not reading discs. Not even DVD's.

Best thing to do is keep calling support and save the conversation. Case numbers etc and hope for the best. That's all you can do!

Irixion · Sep 28, 2015

You could buy a new console from a place like Walmart, and then return your old one and ask them to RMA it. :v

WPAK · Oct 31, 2018

Hi there,

please do not make multiple posts regarding the same issue. See my response in this thread:

forums.xbox.com/.../2043225.aspx

WPAK

Hi there,

please do not make multiple posts regarding the same issue. See my response in this thread:

forums.xbox.com/.../2043225.aspx

Irixion

You could buy a new console from a place like Walmart, and then return your old one and ask them to RMA it. :v

ElectroFlying

Same thing happened to me with the Original 8GB Xbox. I would send it in with Dirty Disc Errors, and they would send it back to me claiming that it was repaired, only it wasn't repaired.

3rd time I sent it in they replaced it with a console that after I hooked up started sparking internally. So I sent that one in and.. Well, it no longer had sparks flying, but lo and behold. Unreconized Disc errors.

Needless to say by the time I got it back again the warranty period was now over and the thing was still not reading discs. Not even DVD's.

Best thing to do is keep calling support and save the conversation. Case numbers etc and hope for the best. That's all you can do!

Jango Jango

Thank you for the help

The code doesn't work and it was sent by xbox and it doesn't work still. My friend can't refund it either says the they refunded it too many times

Do u know if xbox can send a new corde at least refund our purchase

As this was gifted digitally

Ermez

I've reset it multiple times in the past. Still didn't work. I sent it to get serviced twice and it still had the same issue. Either the issue wasn't solved or I don't even know at this point. I plan on sending it one more time but I would like to know if my console can get a second review during the repair stage considering I've sent it twice.

Sent in 4 times for service, still doesn't work...