Sent ES2 controller in for repairs almost 1.5 years ago, still dealing with it

I’m posting this here out of desperation. I sent my ES2 controller in for warranty repair in November 2022. Over the course of about a year, I called XCS several times to try and find out about it, where it went, etc and only after my fourth call did I receive it… in November 2023; no accessories or case. I called again, and they did eventually send the accessories, but without case or charger—basically useless. Only after procuring a charging cable did I find out that the warranty repair didn’t even work as the left thumbstick (what was being repaired) no longer works. I tried several times to reach out to the CS rep who had helped me via email, but no response.

I called XCS again to try and get the situation rectified. The rep told me that the case would be escalated—it has now been over a month. I have reached out via email since and I fear the same thing is happening. It has now been nearly 1.5 years of beating my head against a wall trying to get back my $200 controller that didn’t even work properly in the first place. If I had known that this is what was going to happen I would have spent my money elsewhere. I am disappointed and exhausted and feel like I am running in circles. Does anyone have any tips for getting this properly handled?

:)