Sent back broken Series S one month ago no news

Discus and support Sent back broken Series S one month ago no news in XBoX on Consoles to solve the problem; Hello, My new Series S constantly crashed after a couple minutes on all games (seems like semi-common issue on Series S/X) Opened Service order to... Discussion in 'XBoX on Consoles' started by CarlDansereau, Jan 5, 2021.

  1. CarlDansereau
    CarlDansereau Guest

    Sent back broken Series S one month ago no news


    Hello,

    My new Series S constantly crashed after a couple minutes on all games (seems like semi-common issue on Series S/X)

    Opened Service order to send back for repairs on Nov.30th, Microsoft got the console on Dec.2nd, they created shipping label to send back to me on Dec.3rd and label was canceled on 18th since nothing shipped out. No news since.

    What do I do now? How do I get this resolved? When I called every option said to resolve this online.

    I bought a new console, never worked, now it's been in Microsofts hands for more than one month.

    What do I do?

    :)
     
    CarlDansereau, Jan 5, 2021
    #1
  2. PoLeo-3D51E0F6-AF2B- Win User

    A question about those who did the Advanced Replacement.

    Nah, I'm saying I already got my new Xbone. Sent me a new entire bundle. I sent my broken one back the next day, almost a month ago. And now I got this.
  3. LuisZuniga2 Win User

    Warranty repair returned wrong

    I had the same problem but I sent a series s controller and I got a one s controller in return, and the series s controller I sent came with my Xbox, brand new
  4. BI6 R3D Win User

    Xbox One Rapair

    I sent my broken xbox one back on launch day, they received it on Tuesday, still waiting for a replacement to be shipped back. I was told that a new one would be sent out as soon as they received the broken one but they have had it for 4 days now and nothing???
  5. HayabusaGrim Win User

    How to get help removing an unwanted follower?

    Hello, this isn't a new profile. I've used this same one since the 360 and still use it on Series X, only changing the gamertag twice over the years. They added me about 3 months ago through the modern Xbox One/Xbox Series X|S friending system
  6. BubonicBeast Win User

    Xb1 rumble broke on pad

    When my 360 controller arrived broken many moons ago I contacted Ms who just sent a new one in the post. Try it.
Thema:

Sent back broken Series S one month ago no news

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