Sending two controllers to Microsoft.

Discus and support Sending two controllers to Microsoft. in XBoX on Consoles to solve the problem; Don't know if anyone has done this before or has any experience in the matter... I have two controllers in need of replacing. Three actually, but I... Discussion in 'XBoX on Consoles' started by TychoStirling, Sep 16, 2015.

  1. TychoStirling
    TychoStirling Guest

    Sending two controllers to Microsoft.


    Don't know if anyone has done this before or has any experience in the matter...

    I have two controllers in need of replacing. Three actually, but I attempted to fix that one on my own so I understand it's warranty is gone.

    My question is simply: Can I send both controllers together in the same box?

    I'm including both printed return sheets, and I've written both reference numbers on the box itself. I'd just really prefer not paying for two different shipments. It's already a little silly that I have to pay in the first place considering how many people
    are having these issues, proving that it really is a product issue and not a customer issue.

    I've read enough horror stories that I'm simply concerned about receiving both in return. That one will be missing, or one will not have been replaced, etc. I'm replacing these so I can put this thing up for sale and be done with it. That's my level of frustration.
    I'm just going to eat the loss and go back to Sony.

    Thanks in advance for any help, particularly if from a MS employee, and not a generic copy/paste.

    :)
     
    TychoStirling, Sep 16, 2015
    #1
  2. Fillyt
    Fillyt Guest
    Controller connectivity...Please Advise.......

    I'm sending mine back, bought a PS4 , very disappointed with Microsoft. They should have tested this better, these controllers blow !
     
    Fillyt, Sep 16, 2015
    #2
  3. HardcoreHarris
    HardcoreHarris Guest
    Why are all the controller disconnecting threads getting locked?

    Why is Microsoft locking all the threads about disconnecting controllers?

    People are getting told to send console in for repair but the repair contractors are just factory resetting units and sending them out still faulty and Microsoft does nothing about it!
     
    HardcoreHarris, Sep 16, 2015
    #3
  4. Watch7ower
    Watch7ower Guest

    Sending two controllers to Microsoft.

    Hi there.

    Did you setup a service request through the online repair center? If so, I don't believe there should be any charge (you should receive an email with the pre-paid shipping label to print out and attach to your package once the request has been completed).
    My apologies if you submitted a request through the service portal and there is a charge for shipping.

    It would be best to contact Support and ask them about sending them in together, or possibly ask them if they could waive the shipping charges for you.

    support.xbox.com/.../contact-us and select "chart with Microsoft Support"
     
    Watch7ower, Sep 17, 2015
    #4
  5. Watch7ower Win User

    Sending two controllers to Microsoft.

    Hi there.

    Did you setup a service request through the online repair center? If so, I don't believe there should be any charge (you should receive an email with the pre-paid shipping label to print out and attach to your package once the request has been completed).
    My apologies if you submitted a request through the service portal and there is a charge for shipping.

    It would be best to contact Support and ask them about sending them in together, or possibly ask them if they could waive the shipping charges for you.

    support.xbox.com/.../contact-us and select "chart with Microsoft Support"
  6. yobrizo Win User

    Warranty

    Hello. There is two options

    Contact witj Microsoft support

    Send the controlller to the comerce that bought you the controller
  7. skylaar Win User

    Left Analog stick ALWAYS BREAKS!

    Controllers have a warranty, I would send it back for another. It sounds like you are going through controllers every two months well within the warranty period. By sending your old controller back, Microsoft would better be able to define the root cause
    of the problem. It is real easy to do using the website.
  8. Hart Atttack Win User

    Xbox 1 controller cheap construction - not happy

    Contact Microsoft. After a few hours on the phone you'll pay out of pocket to send them your broken controller. A month of two down the road you will call because they never sent you anything. After hours on the phone they may recover your repair order.
    A month later they will send you another broken controller. Good luck.
  9. ColdNavy Win User

    Xbox One controller build quality

    Ok, so I have waited two weeks to get my Xbox One (Day One Edition) and my controller won't turn on... Grrrr!

    Being active duty US military stationed overseas, I am not sure if it worth it to send it back, wait four weeks just to get a standard controller... Is Microsoft replacing these controllers with standard controllers?
Thema:

Sending two controllers to Microsoft.

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