Sem devolução do valor reembolso. [Translate] No Refund amount refunded.

ErichCesar · Apr 12, 2019

Há 6 dias atrás entrei em contato com a microsoft sobre um game que comprei errado, e vocês aprovaram o reembolso, retiraram o game da minha conta, porém o valor até hoje não se encontra na minha conta! Me disseram que existe um prazo de até 5 dias para
a devolução do valor, já se passaram 6 dias e nada aconteceu! Gostaria de saber aonde está meu dinheiro?

[Translate by Mod]

6 days ago I contacted Microsoft about a game I bought wrong, and you have approved the refund, have withdrawn the game from my account, but the amount to date is not in my account! I was told that there is a deadline of up to 5 days for the return of the
value, it has been 6 days and nothing happened! Would you like to know where my money is?

:)

XBF Felixx P

Hello
ErichCesar!

Thanks for reaching out to Xbox forums support.

I understand you're wondering where your funds are a few days after being approved for the refund.

I would first suggest contacting your banking institution just to confirm whether or not the money was returned to your account from Microsoft.

Also, you can sign into your Microsoft account and check the refund status by following this link:
MY REFUNDS

If you need further assistance regarding your billing / refund history, I would recommend setting up a call back from an Xbox Customer Support billing agent so that they can look into your account / refund status.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

Maria do carmo frota

Comprei um jogo sem querer peco o meu reembolso

[Translation-I bought a game without wanting to sin my refund]

jonathan portoporto

Eu gostaria do reembolso por favor!!!

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[Mod Translation - I'd like the refund please!!!]

LiseSchwanck

Assim digitei o código no site, porem havia um cartão de credito registrado no xbox, mas esse cartão de credito foi bloqueado esta sem uso, e o valor reembolsado aparece pra esse cartão.

[Mod translation-So I typed the code on the site, but there was a credit card registered in xbox, but this credit card was blocked is unused, and the refunded amount appears for that card.]

Sem devolução do valor reembolso. [Translate] No Refund amount refunded.