Self serviece refund

xFiNaLyy Q · Mar 10, 2018

microsoft announced the self serviece refund but the support still tells me i cant have refund for Digital games.can somebody help ?

:)

FatedAnarchy · Mar 10, 2018

Xbox One and Windows 10 Self-Service Refunds

Apparently, it was posted on the dashboard for alpha testers. Should launch soon.

Edit -

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.Click to expand...
Click to expand...

Smwutches · Mar 10, 2018

I was wondering about the new returning stuff

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.

DLC, season passes, and add-ons are not eligible for self-service refunds.

The game or app must be downloaded and launched before requesting a self-service refund.

You must wait for at least 1 day after the game or app's release before requesting a self-service refund.

Certain Windows 10 apps may not be eligible for self-service refunds.

Microsoft reserves the right to block access for users who abuse self-service refunds.

xFiNaLyy Q · Mar 10, 2018

https://www.google.de/search?q=microsoft+refund+tweet&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjJ_56S--P...

Smwutches · Mar 11, 2018

If you can't start a refund yourself, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

xFiNaLyy Q · Mar 11, 2018

Thank you much

I allready chatted with an support employer but he said that i cant get refund for Digital games.

I only played for 93 min and bought it three days ago but the support says there is no refund for Digital games

xFiNaLyy Q · Mar 11, 2018

i talked to another employer from the support and i got it refunded proplem solved thanks

K1LL YOU 13 · Nov 1, 2018

I need to refund this game.

xFiNaLyy Q

i talked to another employer from the support and i got it refunded proplem solved thanks

xFiNaLyy Q

https://www.google.de/search?q=microsoft+refund+tweet&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjJ_56S--P...

Smwutches

If you can't start a refund yourself, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

xFiNaLyy Q

Thank you much

I allready chatted with an support employer but he said that i cant get refund for Digital games.

I only played for 93 min and bought it three days ago but the support says there is no refund for Digital games

K1LL YOU 13

I need to refund this game.

Self serviece refund