Self Service Returns

SoullessKassidy · May 31, 2018

I got a message about testing this feature but I had no eligible returns so I bought a 15$ game and played it for about 5 minutes. I then closed the app and went to the website and the option for the return/refund is there and I meet all criteria to receive
the return:

Played for less then 2 hrs

purchase is within 14 days

Console is on, connected to the internet and signed in

the game is currently closed

I have even restarted the Xbox One X but I continue to get a error that pretty much says the system is having a issue gathering the data of how long I have played it.

Help us find your usage data

We can't process your refund until we find out how much Knights of Pen and Paper +1 Deluxier Edition has been used.
Get more info. Make sure all the devices you installed the item on are powered on and signed in to your account. All copies of the game or app must be closed. To close the game on
Xbox, press the Menu button and select Quit. To close it on your PC, select the X in the upper right of the window. If you continue to get this message, try restarting your devices.

I'd really like to return this and not be stuck with it.

Also there is a problem with the wording above, you can only be signed into one xbox at a time so how is one suppose to be signed into every Xbox it is installed on?

:)

FatedAnarchy · May 31, 2018

Xbox One and Windows 10 Self-Service Refunds

Apparently, it was posted on the dashboard for alpha testers. Should launch soon.

Edit -

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.Click to expand...
Click to expand...

FreakRoach · May 31, 2018

Refund on downloaded game

Did you try the options of
Self Service Refunds? This allows you to return a digital game if you're returning it within 14 days of purchase and have not played it for more than 2 hours.

Check this link for steps: How to return and get refund from Xbox Store via self service refunds

It involves going to account.microsoft.com, then go to your orders, and you should be able to see option for Refund, if that game is eligible for online refund. Else, have a chat with Xbox Support (https://support.microsoft.com/en-us/contactus/),
and they are really helpful.

HAZMAT RADIO · May 31, 2018

Not all games are eligible for refunds as well

SoullessKassidy · Nov 3, 2018

Not all games are eligible for refunds as well
Click to expand...

The option is there, so I'm assuming its eligible, the problem is coming from the system failing to gather the data on how long I have used it, which is about all of 10 mins now.

https://i.gyazo.com/f23673350c4001a5ad76c8a7719786f6.png

HAZMAT RADIO

Not all games are eligible for refunds as well

SoullessKassidy

Not all games are eligible for refunds as well

The option is there, so I'm assuming its eligible, the problem is coming from the system failing to gather the data on how long I have used it, which is about all of 10 mins now.

[IMG]

https://i.gyazo.com/f23673350c4001a5ad76c8a7719786f6.png

FreakRoach

Did you try the options of
Self Service Refunds? This allows you to return a digital game if you're returning it within 14 days of purchase and have not played it for more than 2 hours.

Check this link for steps: http://zeebfish.com/articles/2018/0...und-from-xbox-store-via-self-service-refunds/

It involves going to account.microsoft.com, then go to your orders, and you should be able to see option for Refund, if that game is eligible for online refund. Else, have a chat with Xbox Support (https://support.microsoft.com/en-us/contactus/),
and they are really helpful.

Dadwhite

Yes this problem will fix it self over time. As games have service issue it can affect the gamerscores and when they recover the score should return. I've heard it can be several days for the correction to occur

Kraft Singlez

Walmart won't return the controller by its self, you have to return the whole Xbox...

Self Service Returns