Self Service Request Error Message

TropicalBigfoot · Jun 29, 2017

Hello Xbox Support,

On 6/27/17 I purchased Friday the 13th: The Game and I was not satisfied with the purchase. So in accordance with the guidelines for the Self Service Refund I played for less than 2 hours and have had it less than 2 weeks, etc. I am currently enrolled in
the Xbox Insider Program, and am in the Preview Alpha updates.

I have followed the steps to refunding the game. I navigated to https://account.microsoft.com>Order History>Clicked "Request Refund" option for the game. The
error message I am receiving is: "To process your refund, connect any device where you installed Friday the 13th: The Game to the internet.". My device is connected to the internet and I have my device Currently setup as MY HOME XBOX. Also, my device is attached
to my account which I can see here https://account.microsoft.com>Device>My Device Name.

Please help me because I am unsure what the next steps are for a refund. I have contacted support and had no results. I contacted a Xbox Ambassador and was directed to the forums and told to make a post. So here I am, I wish to keep giving feedback in order
to have this Self Service Refund option flawless in the future.

Sincerely,

:)

FatedAnarchy · Jun 29, 2017

Xbox One and Windows 10 Self-Service Refunds

Apparently, it was posted on the dashboard for alpha testers. Should launch soon.

Edit -

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.Click to expand...
Click to expand...

Nord_Witcher · Jun 29, 2017

Xbox One Achievements won't pop...

even though I get the achievements in their respective games. I get an error message 0x87c40011. However, the error doesn't exist when I enter it the xbox/support page.

And that seems to be only one of the many issues I am having with the service.

Anyone else having similar problems?

Mister Maka · Jun 30, 2017

Hey there TropicalBigfoot.

Unfortunately we aren't able to help with refunds here on the forums. You'll want to both reach out to
Phone/Chat support, and post your issue over on the

Preview Forums.

Thanks for your patience and understanding

Mister Maka

Hey there TropicalBigfoot.

Unfortunately we aren't able to help with refunds here on the forums. You'll want to both reach out to
Phone/Chat support, and post your issue over on the

Preview Forums.

Thanks for your patience and understanding

TE33ER

Hi, sorry my Korean is not good please follow these steps below

To request a self-service refund:

Navigate to account.microsoft.com and sign-in.
From the top menu bar, select Payment & billing > Order history.
Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
The game or app must be downloaded and launched before requesting a self-service refund.
You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.

Smwutches

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
The game or app must be downloaded and launched before requesting a self-service refund.
You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.

darkist1

Hi Moshe Pupkin,

It does seem strange that it would give you a region error, especially when all your settings are set to one region.

Im assuming when you say "their" site, you are referring to an Xbox Store site and not a 3rd party site?

MS however does have a process in place along with some terms and conditions for refunds.

Navigate to account.microsoft.com and sign-in.
From the top menu bar, select Payment & billing > Order history.
Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
The game or app must be downloaded and launched before requesting a self-service refund.
You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.

ISirProdigy007

Hi,

Recently on the insider program Self-service refunds were released and only insider members have access to it. I am sure it will be released soon for the public.

Information;

To request a self-service refund:

Navigate to account.microsoft.com and sign-in.
From the top menu bar, select Payment & billing > Order history.
Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
The game or app must be downloaded and launched before requesting a self-service refund.
You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.

Happy Gaming!

Self Service Request Error Message