Selecting controller

Thank you for your help but my main issue is that I cannot select anything so I will be unlikely to be able to get to settings.

Hello @Hardybot54, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, please make sure to follow the following steps in order to fix your issue.

Please follow the the instructions on both links first:

Update your Xbox Wireless Controller | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

The last option would be for you to try and request a replacement for your controller from the microsoft website online.

Request an Xbox controller replacement | Xbox Support

If nothing from the steps above help you resolve the issue please try to contact the Live Support in case you are the replacement is not successful from your side.

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi , my name is Fernando. I'm a gamer like you who loves to help other gamers with their Xbox questions. I can help with most questions. However, I do not have access to your account details to provide billing information/account inquiries. Thank you for reaching out to the Microsoft Community.

Here are some procedures that may help in your case:

Push and pull the controller's analog sticks. When you notice the drift problem, move the analog sticks in different directions and press them a few times. Also try tightening the base of these directionals. If that doesn't work, pull out the pieces and click on them next.

4
Change the controller batteries. In some cases, weak batteries can cause problems with the controller. Replace them and see if that resolves the situation.

5
Synchronize the controller again. If there is any connection issues with the controller, you can re-sync to re-establish that connection and see if that helps. Do the following:[1]
Press the connect button on the left side of the console.
Press the connect button on the top right side of the controller for a few seconds.
Keep pressing the button until the Xbox button flashes.

6
Update Xbox controller. Updating the controller's firmware can resolve certain issues. Do the following:[2]
Connect the controller to the Xbox using a USB cable.
Press the Xbox button on the controller to open the Dashboard.
Access the Profile and System tab.
Select Settings.
Select Devices and Connections.
Select Accessories.
Select ....
Select Firmware Version.
Select Continue.

7
Clean the analog sticks with compressed air. Start by taking the batteries out of the controller. Press the analog in one direction and spray air at the base of it, but on the opposite side, with strong and short bursts. Change course and repeat this process on the opposite side of the base. Then set the controller aside for a while before putting the batteries back in. See if the problem persists. [3]
Hold the can of compressed air at the same height as the controller so you don't accidentally spray moisture on it.

8
Clean the analog stick with alcohol. Again, start by taking the batteries out of the controller. Moisten a cotton swab with ********* alcohol and run it over the base of the analog stick. Press the piece in all directions to expose more of the base and achieve a thorough cleaning. After that, wait for the alcohol to finish drying before reinserting the batteries and playing again.

Hope I helped, see you soon!

Hey ZachK31! Do you have another controller you can test the headset on? It appears the controller isn't seeing a headset connected to it as its usually listed below the Copilot toggle. Post back and let us know!

Change controller vibration on Xbox One
Press the Xbox button to open the Panel, then select System > Settings.
Select Accessibility > Controller, then select Vibration Settings.
Choose the controller you want to edit and select Configure.
For an Elite Xbox controller, select the configuration profile you want to edit. Then Select Edit > Vibrate and move scrollable sliders to adjust vibration settings.
For the Xbox Wireless controller, select Enable Vibration to turn controller vibration on or off.