selected puzzle will not finish downloading

I am having the same problem. I have tried to download 2 puzzles and can't get them to download. It takes my bars but will not finish download.

can you help.

Thank you

Had the same problem with missing gold purchased puzzle sets and did what the posts suggested. Turned out that the puzzles with reset back to "zero" and our puzzles sets are still missing. Now when we select to see downloadable sets the app crashes.

The only way I have found to remove collections of puzzles I have completed is to uninstall and reinstall the game. It sure saves on whatever this game loads into memory, but I lose track of which sets I have yet to finish. SO I started keeping track of
the collections in an Excel chart. The game tells you which sets you have previously downloaded. I keep track of which collections I want to buy in the future, how many puzzles were in the set (occasionally they add puzzles to a set I have completed), and
if I have done all the puzzles in the set so I don't download them again.

This is something that should be obvious to Microsoft, hope they wake up to this before much longer and add an 'archive' folder. Thank for posting this though, just what I was going to do.

I found the puzzle folder on my c drive. The pictures have downloaded but there must be a software issue as when you select the picture to do the puzzle, you get booted out of Microsoft jigsaw.

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